Highly incompetent staff

Had an appointment on Friday. The last time I saw her was July 2019. On Friday the two ladies at reception told me I could see the Dr. once I pay my account quote " Dr. does not want to see people who do not pay her" This was infront of the other patients. In August 2019 I told them that my medical aid did not receive the claim and that they should submit it. I never heard anything again and thought it was paid by the medical aid but when I inquired with this morning my medical aid confirmed that they never received a claim from her. Her staff are rude and seriously incompetent. They do not do their jobs and street patience as if you are bothering them. They should not be allowed to work at a practice.