****med

I called the orthodontist reception after being refered by another doctor and was informed that they take Bonitas, I called and spoke to the receptionist and I enquired about my daughter's braces, they advised that I can come for xrays first and the doctor will give me a full report about the procedure, my first question I asked the receptionist was that who is going to pay for the xray and I was advised that it will take from the medical aid, I made an appointment successfully and went in. We arrived and before I could fill out the form my daughter was already taken for xray and I'm thinking how is that possible as they have not authorised with my medical aid, Hugo orthodontist only asked for authorisation after sending us the xrays and my medical aid declined to pay as they said he is a specialist my plan is not covered, that information should have been requested before continuation so that i can make an informed decision about proceeding, I have been sent bills of R3200 to settle until they sent me to lawyers, I'm not happy with being misled and I believe I was ****med to do the xrays because I thought the medical aid will cover, I'm realy disappointed and not happy about being ****med.