Poor and incompetenr service.

I have been for eye tests and consultation in 2023 with Dr Kruger and Dr Anderson. Due to the diagnoses that was not explained, results that werr never discussed with me and poor service, I asked Sylvia, the admin lady to send a concent form, so that they can send my results to me. I would like to go to another Ophthalmologist. I have requested the form and test results 4 days ago and I am still waiting for this. I phone daily and Sylvia always says she is too busy. She talks over me and complains about how hectic her job is.