Shocking service at Leonore Botha's rooms, Orthopedic surgeon

Dr.Leonore and admin staff Hilda

I am writing to formally express my deep dissatisfaction with the way I was treated by your facility.

I had a scheduled procedure for 20 August 2025, which was canceled just one day before — not due to any fault of my own, but rather due to poor administration on your side. Throughout the lead-up to my operation, I experienced a complete lack of communication: calls were not answered, emails went ignored, and no assistance was provided when I tried to clarify important matters.

To make matters worse, I was treated with a lack of empathy and respect. Instead of taking accountability, your staff and yourself unfairly placed blame on me and my medical aid provider, despite the fact that I did everything required from my side.

The emotional and logistical toll of this experience has been significant. I was left feeling like a number rather than a person — certainly not how any patient should be treated.

I am requesting the following:

A full explanation as to why my procedure was canceled at the last minute.

An internal review of the communication failures and poor handling of my case.

A formal apology from your team.

Based on this experience, I cannot in good conscience recommend your services to others. I sincerely hope you take this matter seriously and improve your patient care processes so that no one else is subjected to such treatment.

Sincerely, Sarena Holtzhausen