1 reviews | Active since Member
I went to this Dr at 17 Kathleen Avenue in Florida because of the normal cold, waited in the queue from 13:50, only started being attended to at 15:30, my experience at this Dr was a nightmare. I called in to find out how much the consultation is before going there, was told it's R400 including medication. Everything was done to check whatever had to be checked, covid test was done, nobody told me I'd have to pay R120 separately, Dr instructed the nurse to do covid test, none of them explained that it'll be an additional R120. After collecting the medication, when I'm about to pay, now I'm told I have to pay R520, when I ask why R520 when over the phone I was told R400, the Dr and nurse only then they told me Covid test is R120. They started arguing in front of me, blaming each other, Dr saying the nurse did the test therefore it was her duty to tell me, nurse also argued that the Dr request covid test to be done she was supposed to tell me as she's the one that had requested the test to be done. Eventually she came towards me, telling me she's in charge and she's telling me to pay whatever needs to be paid. Adding in her statement that a lesson has been learnt amongst them that next time they will confirm first if a patient has the money to pay. Still insisting that she's the one in charge and not the nurse or receptionist, I will have to pay that extra R120 or call my employer to pay for it. What's sad is I never requested covid test to be done because I knew it was a normal cold, not covid! I'll never set my foot at this Dr again, with equipments that's out of service!!!!! She's horrible towards patients when it comes to money. Never again!!!!!