EN
Eunice N
Active since May 2016
19
Reviews
0
Industries
Reviews
19 reviews7 months ago
Fnb refuses to refund my money.
Fnb ran a second debit on my account, after I had manually paid for my insurance. I sent a proof of payment and they acknowledged a payment and told me they'd refund within 7 business days. This was on the 17th of September 2025 when I spoke to Namhla, Aldrid, Palesa, Asanda and Lesego about the double payment, it's the 28th today and they still haven't refunded my money. I paid manual on the 12th, on the 15th they ran another debit, on the 17th I contacted them. But I'm still waiting for my refund. Why must I wait so long for my money?
53 replies
14 months ago
Nedbank and Johanna Labion
I went to the branch in Vanderbijlpark requesting a second account to be closed as I couldn't afford it's charges anymore, a consultant gave me a number and said only call centres close accounts. When I called the call centre, I spoke to Johanna Labion who then encouraged or advised me to rather open kiddies accounts as they had no charges. She opened the account but failed to close the one I needed opened. She even opened an extra account which we needed spoke about. I thought the account will disappear overnight on my app. The 2 kiddies accounts were opened, one is active, one has been pending for 11/12 days now although all the necessary documents were sent. I sent an email asking her to close it seeing that it'll never ever be activated on their side as every single day, when I check on my app, it still says "pending activation". I'm failing to transact. Guess her response? She sent me back to the branch saying because my child is under 16, only the branch can close it. What kind of system is Nedbank using? I mean even the initial account I wanted close, isn't closed yet, by the same call centre the branch said would assist in closing it. Now I'm sitting with unnecessary accounts on my app. Branch said they don't close accounts now the call centre sends me back to the branch to close an account. Consultants in banks only want commission for opening accounts, not to give service. I regret the day I went to Nedbank thinking I'd experience exceptional service. Another issue I've got, I tried to download a recent statement, they don't have an option to download it in pdf. It's CSV format and some weird formats which other institutions don't approve when sent on email. Nedbank is frustrating honestly
0 replies
14 months ago
Nedbank's service is really poor!!!
I went to the branch in Vanderbijlpark requesting a second account to be closed as I couldn't afford it's charges anymore, a consultant gave me a number and said only call centres close accounts. When I called the call centre, I spoke to Johanna Labion who then encouraged or advised me to rather open kiddies accounts as they had no charges. She opened the account but failed to close the one I needed opened. She even opened an extra account which we needed spoke about. I thought the account will disappear overnight on my app. The 2 kiddies accounts were opened, one is active, one has been pending for 6 days now although all the necessary documents were sent. I sent an email asking her to close it seeing that it'll never ever be activated on their side as every single day, when I check on my app, it still says "pending activation". I'm failing to transact. Guess her response? She sent me back to the branch saying because my child is under 16, only the branch can close it. What kind of system is Nedbank using? I mean even the initial account I wanted close, isn't closed yet, by the same call centre the branch said would assist in closing it. Now I'm sitting with 3 unneeded accounts on my app. Branch said they don't close accounts now the call centre sends me back to the branch to close an account. Consultants in banks only want commission for opening accounts, not to give service. I regret the day I went to Nedbank thinking I'd experience exceptional service. Another issue I've got, I tried to download a recent statement, they don't have an option to download it in pdf. It's CSV format and some weird formats which other institutions don't approve when sent on email. Nedbank is frustrating honestly.
0 replies
14 months ago
I'll never recommend Nedbank to anyone
I went to the branch in Vanderbijlpark requesting a second account to be closed as I couldn't afford it's charges anymore, a consultant gave me a number and said only call centres close accounts. When I called the call centre, I spoke to Johanna Labion who then encouraged or advised me to rather open kiddies accounts as they had no charges. She opened the account but failed to close the one I needed opened. She even opened an extra account which we needed spoke about. I thought the account will disappear overnight on my app. The 2 kiddies accounts were opened, one is active, one has been pending for 6 days now although all the necessary documents were sent. I sent an email asking her to close it seeing that it'll never ever be activated on their side as every single day, when I check on my app, it still says "pending activation". I'm failing to transact. Guess her response? She sent me back to the branch saying because my child is under 16, only the branch can close it. What kind of system is Nedbank using? I mean even the initial account I wanted close, isn't closed yet, by the same call centre the branch said would assist in closing it. Now I'm sitting with 3 unneeded accounts on my app. Branch said they don't close accounts now the call centre sends me back to the branch to close an account. Consultants in banks only want commission for opening accounts, not to give service. I regret the day I went to Nedbank thinking I'd experience exceptional service.
0 replies
14 months ago
Very dissatisfied client.
I went to the branch in Vanderbijlpark requesting a second account to be closed as I couldn't afford it's charges anymore, a consultant gave me a number and said only call centres close accounts. When I called the call centre, I spoke to Johanna Labion who then encouraged or advised me to rather open kiddies accounts as they had no charges. She opened the account but failed to close the one I needed opened. She even opened an extra account which we needed spoke about. I thought the account will disappear overnight on my app. The 2 kiddies accounts were opened, one is active, one has been pending for 6 days now although all the necessary documents were sent. I sent an email asking her to close it seeing that it'll never ever be activated on their side as every single day, when I check on my app, it still says "pending activation". I'm failing to transact. Guess her response? She sent me back to the branch saying because my child is under 16, only the branch can close it. What kind of system is Nedbank using? I mean even the initial account I wanted close, isn't closed yet, by the same call centre the branch said would assist in closing it. Now I'm sitting with 3 unneeded accounts on my app. Branch said they don't close accounts now the call centre sends me back to the branch to close an account. Consultants in banks only want commission for opening accounts, not to give service. I regret the day I went to Nedbank I'd experience exceptional service.
0 replies
20 months ago
Home-connect forcefully took over my dad's account😭
I've tried for months to assist my dad with the relationship he had with home-connect regarding the debit order date. When the consultant approached him, wanting to sign him up, he made it clear that he's a pensioner from the onset. And that he has no other concrete income. My dad had a problem because they'd try and debit him on the 25th/26th/27th and my dad gets his sassa around the 3rd, latest the 7th. And they'd disconnect it, and we'd have to buy lots of airtime and call them to reconnect it. I called, asking them to accommodate my dad because around the 27th, he has less than R10 in his account but they said their system doesn't have a suitable date for him so he has to make sure he leaves money for them..imagine, u get paid on the 7th, you leave the money until the 25th..there's always unexpected bank charges and funny things happening on people's accounts and leaving money for a debit order that increases amount every 3 months is highly impossible, especially when there was no prior communication. I then told them they creating unnecessary bank charges for him. We would have to borrow money, run around like headless chickens just for him to be able to stay connected (with a very poor connection on top of everything) and when we tried to cancel, they told us their rule says we have to give them a notice of 3 months but keep paying for that duration. I think the last time we decided we can't keep paying and forcing a relationship with them, was 3/4 months ago without any debit order going off my dad's account. I sent an emails I think in the same month we decided we don't need their stinking services, I clearly stated that we need to cancel and I gave them reasons why, the same reasons i've been giving them telephonically and via email, and they kept sending emails saying they will call him or say they've tried to call my dad but when I checked his call records(missed calls) there were none made. Today, (24/08/2024), it's not even one of the debit order dates we were once given, my dad did an odd job, got paid R1000, they took R876 with no prior notice or anything, after all this time we believed "it was over". (3/4 months now) What the hell? I mean they have not been rendering any services to us for more than 3 months but because all they want is money, not render proper service, they treat my dad's account like a playground. Because they're *****mers...They're given themselves signing rights on his account and do as they please because my dad is a pensioner and they believe he's an old fool. I just tried to reverse and stop the debit order, but they've processed it in such a way that my dad's hard earned money stays with them because they're now the only ones who will decide what my dad does with his money and how much he can use for his needs, when they've made their bank account nice and fat. They must just give back my dad's money because he's not their slave. They failed to accommodate him, saying their system only has the 25th and the 1st for my dad...how long do they expect a lousy R2090 sassa grant to last in his account? And worst part, their monthly payment kept increasing like crazy. When my dad joined, it was less than R300. But what made us feel they were crazy, it kept going up until it was almost R450. R2090-R450=R1640. What must he do with R1640 for 31 days? I told them he says he can't afford it anymore but as expected, they couldn't care less. Can they("please", which I feel I shouldn't be asking but demanding) terminate this stupid and stinking relationship with my dad and leave him alone because my dad's clearly forcing them to render their services to him after they came to our house, selling their stupid wi-fi bull****.
53 replies
20 months ago
Home-connect took over my dad's account!
I've tried for months to assist my dad with the relationship he had with home-connect regarding the debit order date. When the consultant approached him, wanting to sign him up, he made it clear that he's a pensioner. And has no other income. My dad had a problem because they'd try and debit him on the 25th/26th/27th and my dad gets his sassa around the 3rd, latest the 7th. And they'd disconnect it, and we'd have to buy lots of airtime and call them to reconnect it. I called, asking them to accommodate my dad because around the 27th, he's account only has less than R10, but they said their system doesn't have a suitable date for pensioners. I told them they creating unnecessary bank charges for him. We would have to borrow money, run around like headless chickens to just for him to be able to stay connected (with a very poor connection on top of everything) and when we tried to cancel, they told us their rule says we have give them a notice of 3 months but keep paying for that duration. I think the last time we decided we can't keep paying and forcing a relationship with them, was 3/4 months ago without any debit order going off my dad's account. I sent an emails I think in the same month we decided we no longer begging them, I clearly stated that we need to cancel and gave them reasons why, the same reasons we've been giving them telephonically and via email, and they kept sending emails saying they will call or say they've tried to call my dad but when I checked his call records(missed calls) there were none made. Today, my dad did an odd job, got paid R1000, they took R876 with no prior notice or anything, after all this time we believed "it was over". What the hell? I mean they have not been rendering any services to us for more than 3 months but because all they want is money, not render proper service, they treat my dad's account like a playground. Because they're ****mers...They're given themselves signing rights on his account and do as they please because my dad is a pensioner and they believe he's an old fool. I just tried to reverse and stop the debit order, but they've processed it in such a way that my dad's hard earned money stays with them because only they're now the only ones who will decide what my dad does with his money and how much he can use for his needs, when they've made their bank account nice and fat. They must just give back my dad's money because he's not their slave. They failed to accommodate him, saying their system only has the 25th and the 1st for my dad...how long do they expect R2090 sassa grant to last in his account? And worst part, their monthly payment kept increasing like crazy. When my dad joined, it was less than R300. But what made us feel they were crazy, it kept going up until it was almost R450. R2090-R450=R1640. What must he do with R1640 for 31 days? I told them he says he can't afford it anymore but as expected, they couldn't care less. Can they terminate this stupid and **** relationship with my dad and leave him alone because my dad's clearly forcing them to render their services to him after they came to our house, selling their stupid wi-fi bull****.
53 replies
29 months ago
Tshepo and Ramorei bolt drivers *****ed me.
I requested bolt twice on the 28th November, and immediately after confirming the ride, there's a message that comes through saying due to operational costs, an additional 25% needs to be added. The driver then tells u to either pay cash or add the 25% as a tip. I did it and when I contacted the helpdesk for clarity, it seems that's their way to get more money from customers. The amount displayed and deducted when u confirm the booking, is the only amount payable. I feel I was *****ed twice, by these drivers. Ramorei George and Tshepo Jacbo both around Vanderbijlpark. And they say they have to do that because Vaal is different from Johannesburg and operational costs are killing them. Two trips that were supposed to cost me less than R73 ended up costing me about R110.
0 replies
30 months ago
Great service from Bongi
Outstanding service from Bongi. So patient, so humble, so professional. We need people like her in this service industry. She's not programmed..she's pure! Great service Bongi....
131 replies
40 months ago
Netstar is stinking pathetic!
I called and cancelled my contract the same month my contract ended, I even received an email that contract is cancelled but after 17 months of cancellation, they debit my account R930 and my monthly debit was not even r300. Netstar is fraudulently debiting my account and I'm unemployed and there's unnecessary charges due to insufficient funds. All they chasing is poor people's money but they render **** service, with their app that's always supplied incorrect information about where my car actually was! Nobody had the decency to call and tell me about their plan to debit my empty account. They're so pathetic! It's frustrating having to pay charges unnecessarily cost by them.
132 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (21.05263157894737%)
1 Star
14 (73.6842105263158%)