REFUND

I visited the surgery on 21/01/23 I paid R300 for family planning services using my card Because of the que not moving I had to cancel to see the doctor as I was rushing off to somewhere as well The receptionist lady which was not welcoming and seemed very unprofessional asked me to fill in a refund form for my money to be credited back I asked when is the turn around time for me to get my money and she said Tuesday I asked her if I don't get my money by Tuesday who can I follow up with She said just call us , without even giving me the contact information and we will forward your call to the refund call center My money hasn't been refunded even now May I please get my money back