Unprofessional services and lack of care

I am extremely disappointed with the service I received from Dr. Van der Merwe's office. Despite multiple requests and clear communication, my account was handled very poorly. For nearly four months after my procedure, the incorrect claim codes have not been corrected, causing endless delays and frustrations. Discovery agents have contacted the office numerous times to resolve this issue, yet the accounts representative denied this and provided misleading information.

To make matters worse, when I expressed my dissatisfaction and mentioned that I would not be returning to Dr. Van der Merwe because of this experience, the accounts representative rudely hung up on me. This unprofessional behavior and lack of accountability are unacceptable.

I expected better care and service, but unfortunately, this experience has left me with a very negative impression. I would not recommend Dr. Van der Merwe's office to anyone looking for reliable and respectful medical service.