Poor Service received from Discovery medical scheme practitioner

Received disguisted service from the 2 ladies at reception on the 28 October 2025. I visited your practice and they refused to assist me , because they wanted to know which plan I currently on and insisted that as a medical aid member I need to know which plan my wife pays on a monthly basis ,and I also produced my ID document and refuse to make contact with Discovery.I am a pensioner , senior citizen of South Africa,where my wife checked the panel if you or registered to service Discovery medical aid members and she referred me to your practice.i will inform discover medical scheme about the event ms taken place at your practice on the ,28 October 25