Card Blocked and funds frozen with not explanation

I bought a reload card in 2014 (I cannot remember the exact date) and made use of it without any problems until I recently tried to make a purchase and it refused to swipe. I attempted to make use of it a few more times as I thought perhaps there was a problem with the machines.<br> <br> I called customer services to report this and was told my card had been blocked pending FICA documents. I explained to the lady that I had submitted all required documents when I initially got the card.<br> <br> I forwarded the documents nonetheless only to have an email sent to me stating to me that there was \something"wrong with my card and it would be sorted in 48 hours.<br> <br> Needless to say I called back 5 days later to let them know that my card was still not working and I would like to know what this \""something' is that is wrong with my card. The lady hung up on me.<br> <br> A gentleman answered when I called again and suggested I get a new card and my funds would be transferred there. I expressed to him my concern that my recent deposit was not reflecting either.<br> <br> Here I am about a week later with 2 Reload cards and both do not work and I do not have access to my money.<br> <br> I WANT MY MONEY!"""