Get a pair of pliers and pull your own teeth because DRC won't help you.

Tried to get a pre-auth for a tooth extraction for days now. Pre-auth request emails acknowledged 11 Jul 2023 at 11:45 but not answered. No use trying to phone their call center, although friendly the personnel are not able to answer or help with anything besides reciting pre-written scripts in bored sounding voices. "24 to 48 hours response time". That 48 hours has come and gone, and my appointment is tomorrow morning. Will have to pay cash it seems to rid myself of extreme dental pain.