Dream beds are a nightmare to deal with!

Absolutely horrified by the lack of customer service I received at Dream Beds earlier today. I had asked Abdulla Christians to reserve the latte coffee table for me last week and made arrangements to fetch it today 18/12. Upon my arrival and inspection of the table, I noticed that some of the panels were not tightly fitted and the workmanship was poor. I was gutted as I really liked the table. After a screaming match with his boss whilst I was there over something unrelated, I highlighted at the end of his call that that was unprofessional and went on to express my dissatisfaction with the workmanship of the coffee table. He starts shouting and becoming aggressive towards me, and when I told him that I did not appreciate his demeanor towards me, he tells me that I am misunderstanding his erratic gestures. Now, I'm in an office with him and another guy who works there. In a country riddled with harrowing stats of Gender Based Violence, I did not feel comfortable being there a second longer than I needed to. I ask that he calls his manager Sam for us to reach some sort of agreement (who he was arguing with over the phone when I arrived). He flatly tells me that I shouldn't expect much from the manager, and that his hands are tied. I asked if they inspect the goods when they receive them from the manufacturer to which he responded negatively. Easily the worst and unnerving customer service I have experienced to date. Sam then returns my call after I drove away and tells me that she apologizes, but she would have given me a discount had I stayed and waited for Abdul to call him back. It's clear that the employees are shi*t scared of her and I didn't see the need to waste any more of my time listening to another unprofessional, screaming match. What an absolute circus.