MM
Moshibudi M
Active since Jan 2010
14
Reviews
0
Industries
Reviews
14 reviews27 months ago
****med into buying a 2nd hand TV unit because I'm black
On Sat 13/01/2024 I purchased a Plasma stand from Decofurn and paid for assembly. When I arrived at the collections section, I was informed that they will not be able to assemble unit as it was already 2:30 and they were closing at 3pm. I returned the next day around noon to collect and went straight to the cashiers to ask for a reprint of my invoice as I had forgotten mine at home. I was informed that due to loadshedding they were unable to reprint the invoice, however I saw new purchasers walking out with new receipts in hand. When I asked the supervisor he changed his story and said they need my original invoice and aren't allowed to do reprints. Then Monday I go back with my invoice in hand. One of the dispatch guys tells me that it's a good thing I didn't collect yesterday because the unit that they had waiting for me was from the showroom due to the fact that none of the assembly guys came to work on Sunday. I was livid and grateful for the honesty. So, decofurn was going to sell me a second hand item for the price of a newly assembled unit! When my unit was finally presented, it had scratches and marks that were clearly visible. I asked if only black people were undermined and taken for fools or if white clients were ****med. I was told that it had nothing to do with race. So it must just be that decofurn *****ulently sells subpar and poorly manufactured items to their clients under the guise of new?! Watch out for them!!
0 replies
28 months ago
Dream beds are a nightmare to deal with!
Absolutely horrified by the lack of customer service I received at Dream Beds earlier today. I had asked Abdulla Christians to reserve the latte coffee table for me last week and made arrangements to fetch it today 18/12. Upon my arrival and inspection of the table, I noticed that some of the panels were not tightly fitted and the workmanship was poor. I was gutted as I really liked the table. After a screaming match with his boss whilst I was there over something unrelated, I highlighted at the end of his call that that was unprofessional and went on to express my dissatisfaction with the workmanship of the coffee table. He starts shouting and becoming aggressive towards me, and when I told him that I did not appreciate his demeanor towards me, he tells me that I am misunderstanding his erratic gestures. Now, I'm in an office with him and another guy who works there. In a country riddled with harrowing stats of Gender Based Violence, I did not feel comfortable being there a second longer than I needed to. I ask that he calls his manager Sam for us to reach some sort of agreement (who he was arguing with over the phone when I arrived). He flatly tells me that I shouldn't expect much from the manager, and that his hands are tied. I asked if they inspect the goods when they receive them from the manufacturer to which he responded negatively. Easily the worst and unnerving customer service I have experienced to date. Sam then returns my call after I drove away and tells me that she apologizes, but she would have given me a discount had I stayed and waited for Abdul to call him back. It's clear that the employees are shi*t scared of her and I didn't see the need to waste any more of my time listening to another unprofessional, screaming match. What an absolute circus.
0 replies
45 months ago
Cell C - shocking aftercare service
What an absolute scam! On 9th August 2022, I took out an additional contract with Cell C for my mom. Ntando Mphunzi was the consultant that assisted. I explained to him that I am based in Cape Town and the phone would have to be delivered to my mom in Polokwane. He advised that it would not be an issue and the only document required would be a copy of my I,D that my mom would have to produce when the courier company delivered the phone. Today, 19th August, I receive a call from my mom, advising that the courier guy would not release the phone as Cell C had not notified them of a third party consent, i.e: my mom. I called Cell C to explain the situation and the consultant I spoke to referred me to Ntando as he gave misleading information. Ntando apologized and asked that we come up with a solution. His solution was to have the phone delivered to me in Cape Town and I would have to fly to Polokwane to deliver the phone to my mom. I asked if he had the R8k required for me to do this. He has not given any sober explanation as to how I will get the phone to my mom without incurring any additional costs. Appalling aftercare service! I want a reasonable solution and I want it NOW. Waybill number 130 24 271
134 replies
60 months ago
Unresponsive bunch of scammers
On 6th April, I submitted an online claim just after I spoke to Alison Franciscus. She advised that I could submit the claim and e-mail her the supporting documentation, which I did. 12April, I followed up via e-mail (alison@adminplus.co.za & cc telkomclaims@adminplus.co.za). I received an automated response, saying that my claim had been assigned and was being processed. 14 April, I received an e-mail from Monique Gordon asking me to send her information about which numbers were in the phone before it got stolen. I had already provided this info to Alison, but I re-sent the info Monique. 19 April, I followed up AGAIN via e-mail, asking if there was anything further required from my side. No response. 20 April, I receive an e-mail from Monique, asking me to provide her with the SAME INFORMATION SHE REQUESTED ON 14TH APRIL! 29 April, I follow up again - highly annoyed this time. 30 April, guess what? MONIQUE ASKS FOR THE SAME INFORMATION PROVIDED TO HER ALREADY 3 TIMES! It's safe to say that these people are scammers, otherwise they would not be treating people in the manner in which they do! How much effort does it really take to refer to past mails and retrieve info from there? Seems to me they're just buying time and wasting mine. I pay for insurance for a reason, NOT TO BE TREATED WITH THIS AMOUNT OF B/S! Ref 52260. 12 May, I get through to Shareesa who informs me that their system has been up and down for almost two months, but they are finalizing my claim. She was unable to put me through to Monique as there was a backlog of calls on hold for her. I asked to speak to a supervisor, she tell me that the supervisors are not in the office. When I ask where they are, responds "in a meeting" I just can't with these people.
0 replies
62 months ago
There's hope :)
I was warned about Affinity Health by another competing health insurer but all my fears and doubts were eased by Shivani Bhaga, who took me through my cover, the amount debited on my account and also promised to put me in touch with the relevant department that would change my debit order day. What a pleasure dealing with her!
56 replies
63 months ago
Flexi facility application - Shoddy service when you need to access your funds
Ref: 1351423 I cannot believe that an application for a Flexi facility can take up to 2 weeks vs the promised 3 - 5 days. On 8th Feb, I submitted an application for a flexi facility on my Home Loan. My case was assigned to Neil Hendricks by Londiwe Sithole. On 11 Feb, Neil acknowledged receipt of my application and promised 3-5days for feedback, and had advised my application was in process. He later sent a debit order form which was a pre-requisite. When asked why it was required, he did not respond. On 16 Feb, after numerous attempts to get hold of Neil, I sent back the completed Debit form and copied Puseletso Nyirende, who had been following up with Neil as well. No acknowledgement from Neil. On 18 Feb, I requested Puseletso to escalate the matter to Neil's manager, Preshalin Murugan, which she promised to do. On 19 Feb, I contacted the Home Loans dept to follow up. I was advised my case was now being handled by Pearl Jacobs, and that my application was still under review and awaiting some sort of validation. Now, I have had a series of Medical emergencies and procedures done which is why the funds are required. For the fact that I have surplus funds which I cannot access is beyond unacceptable and unfathomable. Can someone just update me on what the hold up is?? This is pathetic to say the least.
56 replies
64 months ago
Extorted for Telkom's incompetence!
In October 2020, I had defaulted on payment on one of my contracts with Telkom. November 2020, I made payment including the amount that was in arrears. The November statement came out claiming that I owed a balance of R549.08. I paid this on 03/12/2020. I then spoke to Precious on 8 Dec who assured e that my account would be debited per normal going forward, and that it was up to date. Much to my surprise, yesterday (25/01/2020) I received an sms from Telkom claiming that I owed R1200 and that it would be debited from my account! Lo and behold, a few minutes later, my account was indeed debited. I was infuriated by this because my monthly installment on this iPhone 7 is R499 p/m. I spoke to Bonisiwe Shela this morning and she said that their billing department did not run last month's debit order, and that she could see how this is a slight inconvenience! What the hell? How does an organization like Telkom forget to run a debit order? And then make it seem like I defaulted on payment and THEN bill me for arrears? I want this resolved ASAP as this kind of fraud should NOT go on! There's always a billing issue with them. I'm honestly gatvol and have every right to reverse this. No one called from Telkom to apologize or even give me a heads up on their incompetence! I know the country is facing challenges and salaries have taken a knock, but YOU CANNOT DIP YOUR FINGERS IN PEOPLE'S ACCOUNTS AND DO AS YOU WISH. IT IS CALLED FRAUD!
0 replies
79 months ago
Once they have your money, they are gone.
Utterly poor service! The installation was badly done - four guys came for the same installation. Only 4 channels are showing. The cabling was badly done. When I called Franky the next day he promised to come and fix it. Next thing his phone is off. The manager Calvin promised he would come and fix it himself. He also didn't pitch, when I called him he just puts the phone down on me. What kind of poor service is this? Must I now pay someone to fix your mess? Calvin says to me they are busy. My question is this - if you are so busy, why did you agree to take the job in the first place knowing you will not deliver a professional service? Unbelievable!
0 replies
111 months ago
10 unauthorised debit orders later, I'm summoned with legal action!
<p>So, usually curves calls you every week/month to find out why you haven't come to the gym right? Well not this branch. They'll just debit ur account after you've made several attempts and messages for them to stop with the debits! I even went as far as reversing their deductions coz I made it clear that I wasn't working, and would notify them once things change. But no, this fell on deaf ears. Yesterday, after having left a message to be contacted, I receive an e-mail, warning me of legal action, of 10 payments I haven't honoured! Talk about lack of business ethics! So in my response this morning I wrote:</p> <p> </p> <p>Good morning</p> <p> </p> <p>Your e-mail below refers.</p> <p> </p> <p>After making numerous attempts to get through to you, and leaving messages for a consultant to call me, I strongly believe your claim is unjust.</p> <p> </p> <p>Has curves tried to call me in the past 12months, and if so, how many times? Did I not, in my meeting with curves last year Sep, advise that I was unemployed at the time, hence I opted not to pay via debit order until I felt in a position to do so? Don't make me think your branch is desperate for money and milks clients without them knowing.</p> <p> </p> <p>I also recall contacting your branch to stop the debit order because again, I was not working! When I started working in Nov last year, I tried to sign up with Curves Castle Walk as it's a walking distance from my workplace. At the time, I thought all ties have been cut. </p> <p> </p> <p>I've reversed 2 (two) debit orders last year, as I was unemployed. Not once was I called to query the reversal. When I call, I am promised a call back which to this day, I still await with baited breath. Why am I being threatened with legal action, via e-mail, when your branch doesn't even have the audacity to call and find what's going on? </p> <p> </p> <p>This is no way to conduct business! Bounced debit orders and notify me a year later of legal action? Seriously guys. Where's the etiquette and moral in that?</p> <p> </p> <p>Again, I ask for a manager or the lady I consulted with to call me. </p> <p> </p> <p>I've been a member at Brooklyn, previous Centurion east & Centurion West branches. Never have I had to deal with such extortion and incompetence!</p> <p> </p> <p>This experience has really left a sour taste in my mouth. Utterly disappointed.</p> <p> </p> <p>Regards</p> <p>Ms M Mawasha</p> <p> ********** 873</p>
0 replies
117 months ago
A fly in her milkshake?!
<p>My mom bought a milkshake from steers Cycad centre in Polokwane. Towards the end of it, she could feel something in her mouth. Much to her surprise, it was a big black fly. </p> <p> </p> <p>Does steers have a policy of poisoning their customers? Has a health inspection been conducted at steers cycad mall? I'd like to know how a whole fly can be overlooked...</p> <p> </p> <p>This is serious negligence, as my mom could have choked on that fly. It's unhygenic, deadly and unacceptable.</p> <p> </p> <p>This branch should be ashamed. Sis!</p>
53 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
9 (64.28571428571429%)