DB
Dream Beds
Unclaimed Business
DB
Dream Beds
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Construction & Hardware
#3NPS Score
0Unlikely
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAP
Abeda P
1 reviews | Active since Jan 2020
29 Oct 2025, 19:08
Dream beds Northpine
Totally terrible service , extremely poor workmanship and utterly ****py quality. I would not recommend dream beds to anyone at all. I bought a wooden queen pine divan, 3quarter wooden pine divan plus headboard and a mattress. My goods were delivered on Friday 24 October 2025. When my goods came the mattress was truelly despicable ,as you could see the springs through it. When I contacted them about it ,I told them that the sales person Dustin never showed me the mattress on a small Pic on the computer. The manager said that I did see it even though I never even looked at mattresses and when I said that the manager wasn't even there ,I was told I asked for something cheap, which I never did. Then on the 29 October only 4 days after delivery the queen base broke,the wood just split ...mattress ****+ base **** = r4000 down the drain. I will never buy from these people again and advise no-one to purchase from them as its money down the drain.
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Abeda P
1 reviews | Active since Jan 2020
29 Oct 2025, 19:08
Dream beds Northpine
Totally terrible service , extremely poor workmanship and utterly ****py quality. I would not recommend dream beds to anyone at all. I bought a wooden queen pine divan, 3quarter wooden pine divan plus headboard and a mattress. My goods were delivered on Friday 24 October 2025. When my goods came the mattress was truelly despicable ,as you could see the springs through it. When I contacted them about it ,I told them that the sales person Dustin never showed me the mattress on a small Pic on the computer. The manager said that I did see it even though I never even looked at mattresses and when I said that the manager wasn't even there ,I was told I asked for something cheap, which I never did. Then on the 29 October only 4 days after delivery the queen base broke,the wood just split ...mattress ****+ base **** = r4000 down the drain. I will never buy from these people again and advise no-one to purchase from them as its money down the drain.
0
Replies (0)KC
Kim C
1 reviews | Active since Jan 2020
18 Dec 2023, 14:14
Dream Beds and Home Brackenfell
This company called Dream Beds and Home in Brackenfell offers one a free delivery service online and upon checkout you are charged R300 for delivery. To make things worse, the delivery guys drop off your goods where they feel like. I was given the excuse that they could not carry my goods upstairs because they were only two people. Lazy ****holes. I got my gardener and his friend to do it the next day no problem. I tried to complain and called the company but they were rude and arrogant over the phone They are a no go for me!!!! Poor Service
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Kim C
1 reviews | Active since Jan 2020
18 Dec 2023, 14:14
Dream Beds and Home Brackenfell
This company called Dream Beds and Home in Brackenfell offers one a free delivery service online and upon checkout you are charged R300 for delivery. To make things worse, the delivery guys drop off your goods where they feel like. I was given the excuse that they could not carry my goods upstairs because they were only two people. Lazy ****holes. I got my gardener and his friend to do it the next day no problem. I tried to complain and called the company but they were rude and arrogant over the phone They are a no go for me!!!! Poor Service
0
Replies (0)MM
Moshibudi M
1 reviews | Active since Jan 2020
18 Dec 2023, 14:12
Dream beds are a nightmare to deal with!
Absolutely horrified by the lack of customer service I received at Dream Beds earlier today. I had asked Abdulla Christians to reserve the latte coffee table for me last week and made arrangements to fetch it today 18/12. Upon my arrival and inspection of the table, I noticed that some of the panels were not tightly fitted and the workmanship was poor. I was gutted as I really liked the table. After a screaming match with his boss whilst I was there over something unrelated, I highlighted at the end of his call that that was unprofessional and went on to express my dissatisfaction with the workmanship of the coffee table. He starts shouting and becoming aggressive towards me, and when I told him that I did not appreciate his demeanor towards me, he tells me that I am misunderstanding his erratic gestures. Now, I'm in an office with him and another guy who works there. In a country riddled with harrowing stats of Gender Based Violence, I did not feel comfortable being there a second longer than I needed to. I ask that he calls his manager Sam for us to reach some sort of agreement (who he was arguing with over the phone when I arrived). He flatly tells me that I shouldn't expect much from the manager, and that his hands are tied. I asked if they inspect the goods when they receive them from the manufacturer to which he responded negatively. Easily the worst and unnerving customer service I have experienced to date. Sam then returns my call after I drove away and tells me that she apologizes, but she would have given me a discount had I stayed and waited for Abdul to call him back. It's clear that the employees are shi*t scared of her and I didn't see the need to waste any more of my time listening to another unprofessional, screaming match. What an absolute circus.
Helpful (0)
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Moshibudi M
1 reviews | Active since Jan 2020
18 Dec 2023, 14:12
Dream beds are a nightmare to deal with!
Absolutely horrified by the lack of customer service I received at Dream Beds earlier today. I had asked Abdulla Christians to reserve the latte coffee table for me last week and made arrangements to fetch it today 18/12. Upon my arrival and inspection of the table, I noticed that some of the panels were not tightly fitted and the workmanship was poor. I was gutted as I really liked the table. After a screaming match with his boss whilst I was there over something unrelated, I highlighted at the end of his call that that was unprofessional and went on to express my dissatisfaction with the workmanship of the coffee table. He starts shouting and becoming aggressive towards me, and when I told him that I did not appreciate his demeanor towards me, he tells me that I am misunderstanding his erratic gestures. Now, I'm in an office with him and another guy who works there. In a country riddled with harrowing stats of Gender Based Violence, I did not feel comfortable being there a second longer than I needed to. I ask that he calls his manager Sam for us to reach some sort of agreement (who he was arguing with over the phone when I arrived). He flatly tells me that I shouldn't expect much from the manager, and that his hands are tied. I asked if they inspect the goods when they receive them from the manufacturer to which he responded negatively. Easily the worst and unnerving customer service I have experienced to date. Sam then returns my call after I drove away and tells me that she apologizes, but she would have given me a discount had I stayed and waited for Abdul to call him back. It's clear that the employees are shi*t scared of her and I didn't see the need to waste any more of my time listening to another unprofessional, screaming match. What an absolute circus.
0
Replies (0)AT
Angelique Toffa-Ross
1 reviews | Active since Jan 2020
23 Aug 2023, 08:55
DREAM BEDS (BRACKENFELL) more like NIGHTMARE BED-PEOPLE
We needed a new bed. Tuesday, 23 May 2023 I searched online and found the Truform Hotelier Intercontinental bed, sold by “Dream Beds”. We went to the Brackenfell address to make sure Dream Beds actually existed – just in case there were issues down the line. I spoke to a friend who used to be in the bed business. She told me that the manufacturer, Truform, is a family-owned business; genuinely good people. She also recommended the Truform Hotelier Intercontinental bed. I went online and ordered a Truform Hotelier Intercontinental Queen XL. With payment options being Credit Card, Store Card, RCS and Mobicred Payment, I selected Credit Card, and paid the R5999 (I have no idea how the other options work). I messaged the owner of Dream Beds, Samantha, informing her that I’d placed the order and paid. Oh dear, Samantha was not happy with the Credit Card payment, Samantha wanted an Eft instead. (Yes, I still have that Voicenote). However, Samantha was very happy about the order being placed – listening to Samantha, it was clear that business had been slow for Dream Beds. I was informed that the bed would be delivered Saturday, 27 May 2023. The Bed was delivered around 12:00 on 27 May 2023. Ahhhh, we slept well. Following the instructions on turning the mattress, on Friday 04 August I noted that there was an area of around 15cm on the sidewall of the mattress, where the stitching had been missed. I immediately took a picture, and messaged Samantha to please contact me urgently. On Saturday, 05 August I noted that Samantha had read my message, but there was no response from her, so I called her. It was a very long time before she answered, and her first words were that she had just messaged me. Really?!@# I checked, yes, while I was waiting for Samantha to answer my call, she had typed me a message. Very sneaky! She messaged that she would “check with the manufacturer Monday when they open”. Yet, as we spoke on the phone, Samantha said to me that “the stitching is not covered by the guarantee”. When I rep**** that this was absolute nonsense, Samantha told me that her “mattress had also broken when” she turned it. “Also”? No lady, it was not during turning the mattress that I discovered the area that wasn’t stitched! You need to put your listening-ears on! Samantha said she’d contact me Monday. I then contacted my friend who used to be in the bed business, and she offered to contact Truform directly if Samantha didn’t contact me Monday. Monday, Tuesday and Wednesday passed. Samantha was silent. Then Thursday evening 10 August I received a message on my WhatsApp chat with Samantha, but addressed to my wife. Lol. Seems Samantha didn’t want to talk to me anymore! She messaged that “the factory would be in touch… early next week to sort out the mattress”. Friday 11 August I spoke to my friend, and she contacted Truform. Within minutes Robert undertook to 1) check if there had been any communication from Samantha, and 2) sort out my mattress. And not long after Robert’s undertaking, Mark called me and arranged to collect, repair and return the mattress on one day - Tuesday, 22 August 2023. Tuesday, 22 August the mattress was collected at 08:27 by Truform. When I arrived home from work 14:00, the Truform truck was already at the house, waiting for me. My mattress appears to have been replaced rather than repaired – I made a little ink mark on my mattress the morning before collection, and this mark was missing (yes I took of photo of the mark before the bed left). It goes without saying that I will encourage anyone needing a bed, to contact Truform directly (Tel 021 932 2000). Dream Beds has been nothing but a disappointment. No wonder business has been slow for them! Dream Beds can reply hereto what they like, I have the Voicenote and all the messages… They should rename to NIGHTMARE BEDS!
Helpful (0)
|Replies (0)AT
Angelique Toffa-Ross
1 reviews | Active since Jan 2020
23 Aug 2023, 08:55
DREAM BEDS (BRACKENFELL) more like NIGHTMARE BED-PEOPLE
We needed a new bed. Tuesday, 23 May 2023 I searched online and found the Truform Hotelier Intercontinental bed, sold by “Dream Beds”. We went to the Brackenfell address to make sure Dream Beds actually existed – just in case there were issues down the line. I spoke to a friend who used to be in the bed business. She told me that the manufacturer, Truform, is a family-owned business; genuinely good people. She also recommended the Truform Hotelier Intercontinental bed. I went online and ordered a Truform Hotelier Intercontinental Queen XL. With payment options being Credit Card, Store Card, RCS and Mobicred Payment, I selected Credit Card, and paid the R5999 (I have no idea how the other options work). I messaged the owner of Dream Beds, Samantha, informing her that I’d placed the order and paid. Oh dear, Samantha was not happy with the Credit Card payment, Samantha wanted an Eft instead. (Yes, I still have that Voicenote). However, Samantha was very happy about the order being placed – listening to Samantha, it was clear that business had been slow for Dream Beds. I was informed that the bed would be delivered Saturday, 27 May 2023. The Bed was delivered around 12:00 on 27 May 2023. Ahhhh, we slept well. Following the instructions on turning the mattress, on Friday 04 August I noted that there was an area of around 15cm on the sidewall of the mattress, where the stitching had been missed. I immediately took a picture, and messaged Samantha to please contact me urgently. On Saturday, 05 August I noted that Samantha had read my message, but there was no response from her, so I called her. It was a very long time before she answered, and her first words were that she had just messaged me. Really?!@# I checked, yes, while I was waiting for Samantha to answer my call, she had typed me a message. Very sneaky! She messaged that she would “check with the manufacturer Monday when they open”. Yet, as we spoke on the phone, Samantha said to me that “the stitching is not covered by the guarantee”. When I rep**** that this was absolute nonsense, Samantha told me that her “mattress had also broken when” she turned it. “Also”? No lady, it was not during turning the mattress that I discovered the area that wasn’t stitched! You need to put your listening-ears on! Samantha said she’d contact me Monday. I then contacted my friend who used to be in the bed business, and she offered to contact Truform directly if Samantha didn’t contact me Monday. Monday, Tuesday and Wednesday passed. Samantha was silent. Then Thursday evening 10 August I received a message on my WhatsApp chat with Samantha, but addressed to my wife. Lol. Seems Samantha didn’t want to talk to me anymore! She messaged that “the factory would be in touch… early next week to sort out the mattress”. Friday 11 August I spoke to my friend, and she contacted Truform. Within minutes Robert undertook to 1) check if there had been any communication from Samantha, and 2) sort out my mattress. And not long after Robert’s undertaking, Mark called me and arranged to collect, repair and return the mattress on one day - Tuesday, 22 August 2023. Tuesday, 22 August the mattress was collected at 08:27 by Truform. When I arrived home from work 14:00, the Truform truck was already at the house, waiting for me. My mattress appears to have been replaced rather than repaired – I made a little ink mark on my mattress the morning before collection, and this mark was missing (yes I took of photo of the mark before the bed left). It goes without saying that I will encourage anyone needing a bed, to contact Truform directly (Tel 021 932 2000). Dream Beds has been nothing but a disappointment. No wonder business has been slow for them! Dream Beds can reply hereto what they like, I have the Voicenote and all the messages… They should rename to NIGHTMARE BEDS!
0
Replies (0)MT
Megan T
1 reviews | Active since Jan 2020
1 Aug 2023, 06:02
COURRIER OVERCHARGE
Very helpful service until things didn’t go so well. Ordered a bed and paid a steep price for couriers. The courier delivery arrived with their invoice and I was clearly overcharged. I queried the amount and was told that they usually under-billed but sometimes the customers overpaid and it just balanced out. I was then told they would look into the cost and come back to me, but nobody has. Product is also not of great quality and I wouldn’t order it again.
Helpful (0)
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Megan T
1 reviews | Active since Jan 2020
1 Aug 2023, 06:02
COURRIER OVERCHARGE
Very helpful service until things didn’t go so well. Ordered a bed and paid a steep price for couriers. The courier delivery arrived with their invoice and I was clearly overcharged. I queried the amount and was told that they usually under-billed but sometimes the customers overpaid and it just balanced out. I was then told they would look into the cost and come back to me, but nobody has. Product is also not of great quality and I wouldn’t order it again.
0
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