Extremely Disappointed – Long-Standing Members Being Let Down

We have been members of Dream Vacation Club for over 10 years, and we even hold two memberships, yet the level of service and access to accommodation has become extremely disappointing. It feels like the club is selling far more points than they can actually accommodate during peak seasons.

Every year it’s the same story — when we try to book for school holidays, especially in Cape Town or KZN, we’re told everything is fully booked unless we book eight months in advance! For families who can only travel during school holidays, this is simply unrealistic.

What’s most frustrating is that we pay compulsory annual subscriptions and for points that we can’t even use. Over the years, we’ve lost points because of the lack of availability, and that’s completely unfair to long-term, loyal members.

After more than a decade with Dream Vacation Club, we expected better. The club seriously needs to increase availability in high-demand areas and stop overselling memberships beyond what they can accommodate.

Very disappointed and disheartened. This is not the kind of “dream vacation” we signed up for.