Ongoing disappointment despite promises

I am sharing this to make the public aware of my ongoing frustration.

I had two accounts which were consolidated into one to access the full perks, including 20,000 annual entitlement points. Instead of improving my experience, it has made things worse.

Since last year, I have been trying to book an international holiday using my points. This year, after being told everything was sorted, I still cannot make bookings — not even for a short trip to Cape Town, let alone an international holiday.

This is not due to any fault on my side. The issue appears to be ongoing account and points mismanagement. It is unacceptable to have more than 50000 points available and still not be able to use them.

After booking issues last year, I tried booking early this year to avoid stress for my family. Instead, the process has become even more frustrating.

What is the point of paying for and accumulating points if you cannot use them when you need to?

Extremely disappointing experiences!