How @Dressed_africa ripped me off twice in a row!!

The retail store on IG @Dressed_africa is a complete scam!! They ripped me off twice in a row. I first ordered shoes from the sight and it took them a full week to respond and confirm payment, it took them another 2-3 days to process the order and I was only notified of this after I enquired as to why they haven’t responded nor confirmed my payment. The shoes arrived after what felt like forever and I was unhappy at the first sight of them the quality was poor, there was no stitchings, the shade of brown was wrong, the shape of the nose and the shoes looked worn, I immediately DM’d her about my dissatisfaction and requested a full refund which she then told me then sight doesn’t give refunds but I’m more than welcome to make an exchange. I was be very skeptical with doing so because of the shoe incident but it wasn’t any use keeping the shoes because I wasn’t going to wear them, I decided to exchange the shoes for a lace top on her sight At that point communication was unpleasant because I had to DM the sight a few times and wait days to get a response and the response would be a brief (it’s not in stock or sizes aren’t available) when the sight finally decided to cooperate they sent courier details so o could send the shoes back, I had to pay for the courier back even though it’s their fault that the shoes were poor quality, a few days later the top arrived and I’ve never been this upset and disappointed! The top is a single layer of lace not even lace it’s a cheap material known as a net, with a tacky silk like lining with no bra cups whatsoever and a complete rip off! Nothing like the picture the sight is advertising and that’s how I Lost R450 to a scam page on Instagram. Whatever you do, don’t order anything from @Dressed_africa!!!!