Bad service after making appointment.

I phoned on 19 Dec 2024 to make an appointment for an immune booster.

The lady said that i should visit the office on 20th Dec 2024 between 09h00 and 13h00.

Upon arrival today on 20th Dec 2024, at the shop it was closed and they don't even answer any phone calls.

I asked around at the business next door which told me that they are hardly ever at the offices and everyone is complaining about their service.

I Tried again to call them but no answer.

I send a message but is was not delivered which means their phones are switched off.

Why did they tell me to come in today 20th Dec 2024 if they are not in the offices.

The phone number on their website is 071 824 5914.

This office is in Bloemfontein, Preller Square Shopping Centre.