Terrible Service, Customer gets ignored

In May 2024, I bought a used vehicle from DriveRite and upon delivery of the vehicle I encountered the first mechanical issues with the vehicle. I informed the dealership about said issues and they promised to get it resolved. After a few days of not being informed of progress or next steps I received the car back, however under 30km's of driving the vehicle even more warning lights came on. From there the vehicle was in and out of workshops for months, and in a matter of almost 4 months I haven't been able to drive the vehicle for more than 4 consecutive days without needing repairs or being too afraid to drive with it. Eventually they agreed to have the vehicle replaced. Initially they went and app**** for financing on my behalf for vehicles I have not requested. After a few days I found a vehicle that would suit the budget and I requested them to get me that specific vehicle from a specific dealer, however, they proceeded to source the vehicle from a different dealer causing more delays. After taking delivery of the new vehicle the previous vehicle account should have been settled by them. A week later the debit order for the broken vehicle once again went off my account. This account is now hurting my credit score as I have to vehicle finance accounts active on my credit report and thus prevents me from securing a decent loan which I will require soon. The dealer principal at DriveRite Kyalami, refuses to take my calls and their F&I guys also can't assist with this matter apparently. After weeks I am still left in the dark and have now been forced to lay a complaint at the Motor Industry Ombudsman to find some form of resolution. I am utterly dissatisfied with the service and products of this company and will not refer anyone to them. Only deal with DriveRite if you have a couple thousand Rands to throw down the drain.