Unprofessional and worrying attitude

Hi<br> I used DriveSure a few years ago and received good service. Needed them again recently and was met with unprofessional and worrying attitude:<br> <br> 1. Sceduled appointment with Siraaj (owner)<br> <br> 2. DriveSure did not show for the appointment - I phoned them, they said they had to order components from the agents, but did not think to phone me to reschedule the appointment, they then became very hostile:<br> - DriveSure arrogantly told me that if I am not happy with their service I should go somewhere else<br> - Drivesure lied to me and said they do not cater for my type of car - when I reminded that they actually cut a key for that same car before, their story changed<br> - DriveSure put the phone down in my ear<br> - 2 requests for Siraaj to phone me have been ignored<br> <br> This was a minor misunderstanding, a simple apology from DriveSure would have been sufficient, but this spiraled into the equivalent of a world war. If this is their response to a simple issue, one has to worry about what will happen if there are real issues, like key coding issues etc.<br> <br> There is no recourse when you encounter problems with this company, rather use the agents.