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I purchased a full driving package voucher in 2022. There were no terms and conditions, My daughter used the 12 lessons but had a bad experience and the instructor was inappropriate. This was reported. Seems like instructors are not properly vetted. She chose an instructor that she was comfortable with and he was not available during the week. I then enrolled her with a different driving school as I felt she was not progressing with Drivio. After 7 lessons with the new instructor she is test ready. I wrote to the owner of Drivio, explaining our situation and requested that they either provide a refund for cost relating to booking the car for the test and driving my daughter to the test or that they honor the voucher and provide the service. The owner became nasty and after agreeing to a refund as he declined the request to provided the car (as per the voucher), he then refused to assist and blocked me on WhatsApp. He then created rules that never existed or were never in writing, such as all vouchers are valid for 12 weeks, if this was the case I wouldn't have bought it. They also incorrectly captured 2 lessons that they claim were "no shows" yet these were canceled by the instructor (evidence provided) and they wanted to bill me for this. One has to keep a record of all transactions with them and ensure that you get them to upfront provide all their Ts & Cs. I have lost what was paid for. Hope that others do not experience the same.