Pathetic Dromex Distributor service

My son bought a pair of Dromex working shoes from a distributor, X-Treme Supplies in Potchefstroom en of September 2024. He only wore them twice and then noticed the soles were tearing and brittle.

He returned them to the distributor and asked for a replacement, but the rude owner, Johan, was very rude and screamed at me on the phone that he will not send them to Dromex and will not replace them as they were marked down items.

This is absolute pathetic service. We love Dromex products, especially the shoes and jackets and buy them very often, but with this type of service and quality we will be forced to buy another brand NOT supp**** by this Distributor.