Extremely Poor Service, Dishonest Collection Attempt & No Accountability

I booked and paid for a courier collection on Monday, specifically because the parcel had to be delivered by Friday.

From the start, this experience has been unacceptable.

The tracking first reflected that the collection failed because the company was “closed”, which was not true. Droppa later admitted this was a system mistake and that the driver attempted collection after 5pm, outside of the stated collection hours. This is not a system error — it is either poor planning or incorrect reporting by the driver.

Since then, I have had multiple chats with support, repeatedly providing the same waybill number (GAU217036) and explaining the urgency. Each time I was told:

“Noted”

“Escalated”

“We will check with the team and get back to you”

No one ever actually got back to me.

I was left waiting in live chats, ignored for long periods, chats closed due to “inactivity” while I was still waiting for replies, and forced to start over again and again. At no point did anyone give me a clear, confirmed delivery update.

This entire process has caused unnecessary stress and wasted time. Paying for a service upfront and then having to chase basic information, deal with incorrect tracking updates, and be left hanging by support is completely unacceptable.

I would not recommend Droppa based on:

Dishonest/incorrect collection reporting Missed commitments despite early booking Extremely poor communication No ownership or follow-through from support

This has been a very frustrating experience.