Droppa
Claimed Business
Droppa
Claimed Business
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Droppa receives overwhelmingly negative feedback centered on failed or severely delayed collections and deliveries, despite customers paying for express or overnight services. Customers frequently report inaccurate tracking information, unresponsive support agents, and a lack of accountability when issues arise. Refund processing is also cited as problematic. A small number of satisfied customers praise the same-day delivery option and commend specific staff members for responsive communication, but these positive experiences are far outweighed by reports of broken promises and poor follow-through.
Performance(last 12 months):
0Trustindex Rating
#23Ranked In Transportation & Logistics
53h 28mReply Time
-50 NPSUnlikely
Replied to 14% of negative reviews
Reply time on negative reviews: 53 hours 28 min
TrustIndex
0
Ranking
#23
in Transportation & Logistics
Avg Reply
53h 28m
NPS Score
-50
Recommended: Unlikely
Replied to 14% of negative reviews
Reply time on negative reviews: 53 hours 28 min
Review Distribution
1.8|9 Reviews
Jun '25 - May '26
5(12.5%)
4(12.5%)
3(0%)
2(0%)
1(75%)
5(12.5%)
4(12.5%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Droppa
Based on recent customer reviews, Droppa receives overwhelmingly negative feedback centered on failed or severely delayed collections and deliveries, despite customers paying for express or overnight services. Customers frequently report inaccurate tracking information, unresponsive support agents, and a lack of accountability when issues arise. Refund processing is also cited as problematic. A small number of satisfied customers praise the same-day delivery option and commend specific staff members for responsive communication, but these positive experiences are far outweighed by reports of broken promises and poor follow-through.
Droppa has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. They reply to 14% of negative reviews, typically within 53 hours 28 min. Hellopeter has tracked Droppa across 78 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEH
Eugene H
1 reviews | Active since Jan 2020
6 Mar 2026, 17:16
Sham company *****ing packages
Three days waiting for a mystical courier to arrive only to see him declare consignee not available at the end of each day. They refuse to send the package back to the sender so a competent company can handle delivery. Now the tracker says they have proof of delivery? Fk this place, do not use this POS company for anything
Helpful (0)
|Replies (0)EH
Eugene H
1 reviews | Active since Jan 2020
6 Mar 2026, 17:16
Sham company *****ing packages
Three days waiting for a mystical courier to arrive only to see him declare consignee not available at the end of each day. They refuse to send the package back to the sender so a competent company can handle delivery. Now the tracker says they have proof of delivery? Fk this place, do not use this POS company for anything
0
Replies (0)KE
Kim E
1 reviews | Active since Jan 2020
2 Mar 2026, 20:44
Excellent service. Could not recommend them more.
I have used Droppa a number of times and their service is excellent. Specifically their same day delivery, it has saved us a number of times. Very responsive and on top of each delivery. Thank you Droppa
Helpful (0)
|Replies (0)KE
Kim E
1 reviews | Active since Jan 2020
2 Mar 2026, 20:44
Excellent service. Could not recommend them more.
I have used Droppa a number of times and their service is excellent. Specifically their same day delivery, it has saved us a number of times. Very responsive and on top of each delivery. Thank you Droppa
0
Replies (0)MM
Malesela M
1 reviews | Active since Jan 2020
18 Jan 2026, 09:04
Unfair treatment of subcontractors
Short payments over job done.Deductions of fuel consumption which is unknown to me.
Helpful (0)
|Replies (0)MM
Malesela M
1 reviews | Active since Jan 2020
18 Jan 2026, 09:04
Unfair treatment of subcontractors
Short payments over job done.Deductions of fuel consumption which is unknown to me.
0
Replies (0)DA
LZ
Liroy Z
1 reviews | Active since Jan 2020
19 Dec 2025, 13:55
Extremely Poor Service, Dishonest Collection Attempt & No Accountability
I booked and paid for a courier collection on Monday, specifically because the parcel had to be delivered by Friday. From the start, this experience has been unacceptable. The tracking first reflected that the collection failed because the company was “closed”, which was not true. Droppa later admitted this was a system mistake and that the driver attempted collection after 5pm, outside of the stated collection hours. This is not a system error — it is either poor planning or incorrect reporting by the driver. Since then, I have had multiple chats with support, repeatedly providing the same waybill number (GAU217036) and explaining the urgency. Each time I was told: “Noted” “Escalated” “We will check with the team and get back to you” No one ever actually got back to me. I was left waiting in live chats, ignored for long periods, chats closed due to “inactivity” while I was still waiting for replies, and forced to start over again and again. At no point did anyone give me a clear, confirmed delivery update. This entire process has caused unnecessary stress and wasted time. Paying for a service upfront and then having to chase basic information, deal with incorrect tracking updates, and be left hanging by support is completely unacceptable. I would not recommend Droppa based on: Dishonest/incorrect collection reporting Missed commitments despite early booking Extremely poor communication No ownership or follow-through from support This has been a very frustrating experience.
Helpful (0)
|Replies (0)LZ
Liroy Z
1 reviews | Active since Jan 2020
19 Dec 2025, 13:55
Extremely Poor Service, Dishonest Collection Attempt & No Accountability
I booked and paid for a courier collection on Monday, specifically because the parcel had to be delivered by Friday. From the start, this experience has been unacceptable. The tracking first reflected that the collection failed because the company was “closed”, which was not true. Droppa later admitted this was a system mistake and that the driver attempted collection after 5pm, outside of the stated collection hours. This is not a system error — it is either poor planning or incorrect reporting by the driver. Since then, I have had multiple chats with support, repeatedly providing the same waybill number (GAU217036) and explaining the urgency. Each time I was told: “Noted” “Escalated” “We will check with the team and get back to you” No one ever actually got back to me. I was left waiting in live chats, ignored for long periods, chats closed due to “inactivity” while I was still waiting for replies, and forced to start over again and again. At no point did anyone give me a clear, confirmed delivery update. This entire process has caused unnecessary stress and wasted time. Paying for a service upfront and then having to chase basic information, deal with incorrect tracking updates, and be left hanging by support is completely unacceptable. I would not recommend Droppa based on: Dishonest/incorrect collection reporting Missed commitments despite early booking Extremely poor communication No ownership or follow-through from support This has been a very frustrating experience.
0
Replies (0)DK
Deon K
1 reviews | Active since Jan 2020
15 Dec 2025, 14:06
Bas service
Very bad experience with this company. You book overnight bookings the goods only get delivered 5days later. There agents do not care and always come up with some story to cover themselves. They do not even return calls at all you as the client needs to call after them. December times is the worst that you can experience with them, Skynet need to choose there business partners better as well they need to see that the clients gets better service.
Helpful (0)
|Replies (0)DK
Deon K
1 reviews | Active since Jan 2020
15 Dec 2025, 14:06
Bas service
Very bad experience with this company. You book overnight bookings the goods only get delivered 5days later. There agents do not care and always come up with some story to cover themselves. They do not even return calls at all you as the client needs to call after them. December times is the worst that you can experience with them, Skynet need to choose there business partners better as well they need to see that the clients gets better service.
0
Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
4 Dec 2025, 13:21
Skynet and Droppa worst service!!
The worst service ever!! I paid for an Express service, my parcel is still in my possession even though it was registered to be collected yesterday. It's 15:27 and the agents keep saying the driver will call. They then go silent and don't take any accountability. This is a paid service not a favour. The less said about Skynet courier assigned the job better!!
Helpful (0)
|Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
4 Dec 2025, 13:21
Skynet and Droppa worst service!!
The worst service ever!! I paid for an Express service, my parcel is still in my possession even though it was registered to be collected yesterday. It's 15:27 and the agents keep saying the driver will call. They then go silent and don't take any accountability. This is a paid service not a favour. The less said about Skynet courier assigned the job better!!
0
Replies (0)LM
Lebogang M
1 reviews | Active since Jan 2020
1 Dec 2025, 14:01
Bad Service
The Service of this company is shameful. we paid for overnight service, and the service was 4 days delayed. They do not even answer their phone when you call. Bad bad service
Helpful (0)
|Replies (0)LM
Lebogang M
1 reviews | Active since Jan 2020
1 Dec 2025, 14:01
Bad Service
The Service of this company is shameful. we paid for overnight service, and the service was 4 days delayed. They do not even answer their phone when you call. Bad bad service
0
Replies (0)