LV
Liroy Z
Active since Jul 2021
4
Reviews
0
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Reviews
4 reviews4 months ago
Extremely Poor Service, Dishonest Collection Attempt & No Accountability
I booked and paid for a courier collection on Monday, specifically because the parcel had to be delivered by Friday. From the start, this experience has been unacceptable. The tracking first reflected that the collection failed because the company was “closed”, which was not true. Droppa later admitted this was a system mistake and that the driver attempted collection after 5pm, outside of the stated collection hours. This is not a system error — it is either poor planning or incorrect reporting by the driver. Since then, I have had multiple chats with support, repeatedly providing the same waybill number (GAU217036) and explaining the urgency. Each time I was told: “Noted” “Escalated” “We will check with the team and get back to you” No one ever actually got back to me. I was left waiting in live chats, ignored for long periods, chats closed due to “inactivity” while I was still waiting for replies, and forced to start over again and again. At no point did anyone give me a clear, confirmed delivery update. This entire process has caused unnecessary stress and wasted time. Paying for a service upfront and then having to chase basic information, deal with incorrect tracking updates, and be left hanging by support is completely unacceptable. I would not recommend Droppa based on: Dishonest/incorrect collection reporting Missed commitments despite early booking Extremely poor communication No ownership or follow-through from support This has been a very frustrating experience.
0 replies
22 months ago
I absolutely loved my experience with your WhatsApp representative
I absolutely loved my experience with your WhatsApp representative. She was professional, courteous, and extremely helpful. The representative I spoke with, Mumina, went above and beyond to assist me with my issue and made sure I was completely satisfied with the outcome. Mumina was knowledgeable and efficient, and I truly appreciate her dedication to excellent customer service. I would give them a 5-star rating without hesitation. Thank you, Mumina, for your outstanding service!
53 replies
55 months ago
Unfair Procedures
I am so upset! Furious! I have always received good service from DirectAxis, but unfortunately not this time. I applied for a loan, got pre-approved. A consultant phoned me and went through the normal with me. Yet again pre-aproved. Got phoned again to do the final details. Emailed my proof of income, got an sms to complete my contract online, completed my Debi-check and received the following sms: Goeie nuus! Noudat u DirectAxis leningsaansoek voltooi is, sal u geld uitbetaal word en in u bankrekening beskikbaar gestel word FRB Ltd NCRCP20 Not long after i received this sms: Were pleased to let you know that your DirectAxis loan has been paid out. This is simply a reminder that the last debit order on your previous loan is due to run shortly. Kind regards - DirectAxis The following day i receive this sms: Hello, thank you for your information. We're unable to continue your DirectAxis loan application as it doesn't meet our loan criteria. FRB Ltd NCRCP20 I was so confused and very much mad at this point. I emailed by would only get a response in 24-48hrs, So i phoned the call centre and the lady just informed me that i was declined. I explained what happened and she said that all she can tell me is what she can see and hung up the phone as i tried to get more information as im am still not sure what, or why this happened. I hope i get some type of answer from this. I do not find this unfortunate event fair as it has caused me much confusion as i have started planning after i was approved for the loan.
318 replies
57 months ago
FRUSTRATED!
Frustrated!!! I have been trying to cancel an incorrect online upgrade (MTN) for more than a month now with no success. ( Incorrect upgrade on the 16th of June 2021 - logged cancelation on the 21st of June 2021 - MTN instore advised me I have 7 working days to cancel/reverse the upgrade) When contacting Mondo, I keep on getting the same response "Kindly note as per the system your query has been escalated. You will be updated soon.'' - but then never get any update. They however always apologize for any inconvenience. In the mean time I am unable to use my cellphone as the internet do not work, and all outgoing calls are barred. I would have hoped that there would be more they could be able to do to assist - the next debit order for the contract I am unable to use is also already due again, this is not fair paying for something I cannot use. I seriously hope that this get sorted urgently.
106 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)