Disrespect

My Mother is on her Son in Law's medical aid. She is a pentioner with a very small Pension. She made an arrangement with This Company to pay them off monthly on a total amount of R1500. This after she went to them to ask discount, which they said sorry, she should have mentioned she is a pensioner the day she got the blood tests. Then she made an arrangement with them to pay them off each month R400. She paid on the 6th of June, then the 22nd of July then again today. The Lady "LULU" 0126781058 Phones my Mom at 7;00 in the morning saying they going to hand her over because she ony made 1 payment. My Mother in shock and rattling being called awake that early with news like that. This is in any persons book not okay to phone an older person that early. Which then I phoned them. Lulu's reaction is, "Well I start working at 7" I am sorry, i dont care who you are, you should have your facts straight and you should be more respective than this. But it doesnt matter. And i am not getting into the treats she makes towards my mom of handing her over and calling her son in law. This is really unproffesional. I dont care who you are. If we dont stand up for the elderly, who will?