AS
Ansurie S
Active since Aug 2014
23
Reviews
0
Industries
Reviews
23 reviews9 months ago
Bad Client service
My name is Hannelie Boshoff, and I am a pensioner. I am insured with Santam for my vehicle, my son’s vehicle, and my home. When I originally took out this policy through my brokers, PSC Consultants in Bela Bela, I clearly stated on the application that my son is a regular driver of my vehicle. An additional premium was charged specifically to cover him as a nominated driver on my car, with the understanding that no excess would be payable in the event of an incident involving him. It was never made clear to me that this arrangement app**** only to his own vehicle — a notion that makes no logical sense. If both vehicles are insured under the same policy, and he is listed as a regular driver on mine, why would I pay an extra fee merely for him to drive his own car, which is already insured? Recently, while driving my vehicle, my son stopped at a Midas store, where someone smashed the rear window and dented the boot. Three weeks after the incident, I was informed of a R5,000 excess payable. Despite my inquiries, Santam has not offered any explanation, assistance, or willingness to resolve this issue or assist a pensioner. Being a pensioner does not mean I should be treated with disregard, nor does it mean I have disposable funds for unexplained charges. The situation — and the lack of support — is unacceptable. Why would I nominate my son on his own car, which is already separately insured? Yet Santam refuses to assist, explain, or even investigate this matter, despite the additional premium I have been paying. I hope this serves as a warning to others — especially elderly clients — who may be taken advantage of so that someone else’s commission slip can look better at their expense.
265 replies
20 months ago
Bad Service - unprofessional
I could never understand why people said, don't get insurance for Virseker. My Mom is a pensioner. Age 76. Got into an accident on the 7th of August. After a lot of trauma from the accident, until today, nobody phoned us regarding this accident, we never heard anything. Until we googled Virseker to get an email address from the website, and mailed them. Very proudly an agent phoned and notified me very casually the car is being written off. I'm not sure if he thought this was professional. So i must tell my Mom, which gets a government pension, sorry Mom, they are writing your car off, and your suppose to buy another car with your small pension and R17k. We must try and fix it ourselves. My aunt bumped her car, virseker said because she is a pensioner, they give her the discount of her access payable. NONE of this was even mentioned to my Mother. I will make it my life's mission to tell everyone and warn everyone how Virseker treats pensioners, and how they might think its professional to give feedback this way. My mothers Life of travel ended the day we signed up with Virseker.
53 replies
21 months ago
Disrespect
My Mother is on her Son in Law's medical aid. She is a pentioner with a very small Pension. She made an arrangement with This Company to pay them off monthly on a total amount of R1500. This after she went to them to ask discount, which they said sorry, she should have mentioned she is a pensioner the day she got the blood tests. Then she made an arrangement with them to pay them off each month R400. She paid on the 6th of June, then the 22nd of July then again today. The Lady "LULU" 0126781058 Phones my Mom at 7;00 in the morning saying they going to hand her over because she ony made 1 payment. My Mother in shock and rattling being called awake that early with news like that. This is in any persons book not okay to phone an older person that early. Which then I phoned them. Lulu's reaction is, "Well I start working at 7" I am sorry, i dont care who you are, you should have your facts straight and you should be more respective than this. But it doesnt matter. And i am not getting into the treats she makes towards my mom of handing her over and calling her son in law. This is really unproffesional. I dont care who you are. If we dont stand up for the elderly, who will?
0 replies
26 months ago
FAILED TO REPORT *****
I have been trying to phone Capitec for the past 24 hours since ****ers claiming to be part of Capitec finance department and tried to steel money from my Mother of 75 years. CAPITEC CANT EVEN PHONE YOU OR PICK UP THE PHONE WHEN YOU NEED TO REPORT *****. This is serious, and you cant get hold of them.
112 replies
26 months ago
Inadequate Customer Support and Disregard for Inquiries
I have encountered unprecedented challenges in my interactions with Winner Compusoft, experiencing a significant lack of responsiveness and support from the company. Our agreement involved the execution of a debit order in November 2023, with the understanding that the deduction would occur in January 2024 or February 2024. Despite my attempts to inform them about the impending payment, I have encountered considerable difficulty in obtaining assistance. Winner Compusoft appears to prioritize expeditious enrollment during the sales process, but regrettably, this eagerness does not extend to post-sales support. Despite addressing the matter with multiple departments, including the accounts team, via email, the response and assistance have been minimal. This level of unresponsiveness raises concerns about the company's commitment to customer satisfaction. It is disheartening to observe that Winner Compusoft appears indifferent to the needs of its clients, as evident in their lack of support and disregard for pending payments. This indifference undermines the reputation of the company, especially in comparison to smaller, more attentive organizations.
0 replies
29 months ago
ROAD SIDE ASSISTANCE
On Saturday 11th of November 2023, we got stuck next to a very busy road on the R21. I drove in my Bakkie and my husband was driving in the car which is the car that got stuck. We phoned for roadside assistance, and we could not reach anyone from Dotsure. I eventually mailed Dotsure from i link I was able to get hold of Dotsure on google from their website. Dotsure has no backup phone numbers for emergencies, they didn’t even have any idea that their phones aren’t working. My husband got hold of a "receptionist" that eventually got hold of AA. They wanted to take our car to a Ford Dealership which we asked we have a dedicated registered mechanic who specialise in Fort ST's. and asked a quote to transport the car 15km further than they would have taken the car. But that was also a brick wall we hit. So, we eventually towed the car ourselves to Boksburg from Pretoria. No management has contacted us from Dotsure. They phoned this morning saying they see we need roadside assistance. I mean really. So, I got a call from a lady called Nandipha Hlati regarding this, and she said sorry their lines were off. They have the recordings. I want my months premium back, cause what on earth am I paying Dotsure for? This was money thrown in the water. I am stuck next to the road, it is not safe, and it is dangerous. This is unacceptable. This is why you go to OUTsurance, they are more expensive, but I have never had this happen to me with OUTsurance. I will never in my life recommend Dotsure. I have 1 car insured with them, and my husband has 2 cars insured with them. I am absolutely going to change my insurance. The only reason I went with Dotsure is because my husband has been a loyal customer for a long time. In closing, Dotsure keep sending my messages that my ticket has been resolved? It is not close to being resolved
73 replies
31 months ago
Damage to vehicle after Service
I have a 1800 utility Chevrolet. Its in mint condition. We took it in for an oil change and replacement of the clutch and skimming of the flywheel. It is so clear that a bad job was done, now my gearbox is giving issues, something was loose, and my gears is not properly working. i am being treated like i am not a paying customer. And no admission of fault from their side. How can you install a new clutch, and something is loose and the gears cant go in properly. i am sorry, but this, is not right.
0 replies
33 months ago
PC never fixed
So after i complained about my PC giving a blue screen, it was booked in, and Ensure Services apparently replaced the mother board. i got the PC back, and still gave a blue screen. i couldn't book it in again, but they were notified about the issue. so the warrentee expired on the 19th of January 2023, so i managed to book it in just before that date. i got it back, and again got a blue screen. this is after i was told they replaced the Ram. So i did report that it was still not fixed, and never got a response. So i opened the laptop myself, bought new RAm, and the blue screen is fixed. It was clear all they did was swap the 2 8gig Rams around, and after i myself replaced the Ram as it should have been done, my laptop is working 100%. You cant trust that IT people are actually fixing your laptop, cause clearly nothing was done. its not like Ram even cost that much. This was negligence, and laziness.
0 replies
33 months ago
Selling Policies under false pretence
Dot sure selling policies to existing clients under the pretense of just updating my details, and then having the audacity to tell me after i complained, that they disagrees with me. How can you speak to a client like this? this is so disrespectful. We were clients for years, and this is the service you get. This agent didn't want to be corrected, and didn't want to fix what has been done, so its easy to tell a client that they are wrong.
300 replies
35 months ago
NO LOYALTY FROM STAFF AT TRUWORTHS
i Bought shirts (very Expensive) for my husband, landed up in hospital. by the time i tried to just swop them for bigger shirts. it was just a Hard no, not how can we help you, not lets see if there is still stock, absolutely no help or support. Being a Loyal account holder, and paying extra every month, i never missed a payment, and I always pay my account of much earlier. But no, Trustworths is not at all about helping the client. Being loyal to them does not mean anything. i was so cross, i threw the shirts in the shop and left, THAT I AM NOT PROUD OF, But i couldn't believe they didn't even try to help, go look if there is still shirts on the shelf. it was just a hard no. i am finishing my final installments and closing my accounts. So please, don't end up on your deathbed and expect any mercy from them. its a HARD NO
0 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (95.65217391304348%)