Poor business practices

Laboratories My mum was admitted in hospital and had bloods done. The bloods were repeated by the doctor more than once. Medical aid does not cover repeated bloods test. As a patient, when you sign in to hospital , you sign a form indicating that if medical aid doesn’t fully cover , you will be liable. That understanding is ok. But when the laboratory knows that medical aid is not going to cover for repeated test on same day, shouldn’t it be their responsibility to recheck with the patient as to who will cover these cost. I have been calling several times Ampath since January 2024 for bloods taken in December. I was told that they will be motivating with medical aid that the blood had to repeated. I should leave it to them. Which I did. Yesterday I get a call, not informing me on the progress but demanding payment. I mean demanding payment. So I ask for the progress. And ask why the patient is not told that repeated bloods will not be paid. The answer I got is that the patient signed a legally binding document on admission. Guys watch out practices like this. NHI , please come sooner so this infringement on patients right to medical care is sorted. Laboratory like this will not abuse patients.