AN
Anand N
Active since May 2021
13
Reviews
0
Industries
Reviews
13 reviews19 months ago
Poor service. Home connect
No technical support after hours. My internet has not being working. Called the home connect number. You are direct to press 9 for technical support via Watsup. You receive a message that’s all. You wait and wait and wait. You try again calling. Same process. Still waiting for a response. Child is in matric. Needs the service it not available .
53 replies
19 months ago
Vouchers bought
Bought a voucher in 2023 which is/ was valid for three years according to to the voucher. Proof of payment is available. However when I called they said it’s expired. Then when I refer them to the rules. We told they will call head office and get back to us. That’s been last week. Shame. Always enjoyed their service and it’s sad that this is going to make me stay away as well as all my referrals. And im not even from Dbn. But make the drive coz their service used to be excellent. Please don’t buy vouchers especially if in special.
0 replies
25 months ago
Poor communication
Called to get a quote on extended warranty for car. First call held on for a while then got fed up and put phone down due to no one answering. Then called again Held on after being transferred from reception for over 5 -10 minutes. Again got fed up and put phone down.
53 replies
25 months ago
Poor business practices
Laboratories My mum was admitted in hospital and had bloods done. The bloods were repeated by the doctor more than once. Medical aid does not cover repeated bloods test. As a patient, when you sign in to hospital , you sign a form indicating that if medical aid doesn’t fully cover , you will be liable. That understanding is ok. But when the laboratory knows that medical aid is not going to cover for repeated test on same day, shouldn’t it be their responsibility to recheck with the patient as to who will cover these cost. I have been calling several times Ampath since January 2024 for bloods taken in December. I was told that they will be motivating with medical aid that the blood had to repeated. I should leave it to them. Which I did. Yesterday I get a call, not informing me on the progress but demanding payment. I mean demanding payment. So I ask for the progress. And ask why the patient is not told that repeated bloods will not be paid. The answer I got is that the patient signed a legally binding document on admission. Guys watch out practices like this. NHI , please come sooner so this infringement on patients right to medical care is sorted. Laboratory like this will not abuse patients.
0 replies
26 months ago
Ampath Laboratories
My mum was admitted in hospital and had bloods done. The bloods were repeated by the doctor more than once. Medical aid does not cover repeated bloods test. As a patient, when you sign in to hospital , you sign a form indicating that if medical aid doesn’t fully cover , you will be liable. That understanding is ok. But when the laboratory knows that medical aid is not going to cover for repeated test on same day, shouldn’t it be their responsibility to recheck with the patient as to who will cover these cost. I have been calling several times Ampath since January 2024 for bloods taken in December. I was told that they will be motivating with medical aid that the blood had to repeated. I should leave it to them. Which I did. Yesterday I get a call, not informing me on the progress but demanding payment. I mean demanding payment. So I ask for the progress. And ask why the patient is not told that repeated bloods will not be paid. The answer I got is that the patient signed a legally binding document on admission. Guys watch out practices like this. NHI , please come sooner so this infringement on patients right to medical care is sorted. Laboratory like this will not abuse patients.
112 replies
41 months ago
Outstanding service Home connect. Nikkita Moodley
My fibre went down and I contacted home connect. Nikkita Moodley assisted me with sorting out the issue. She was professional, supportive and made herself available in ensuring that the issue will get sort out efficiently and timely. She also keot me updated and indicated that she will do so until the problem is solved. I only made one call which is so great and i didn't need to follow up and get frustrated not knowing. Home connect, you have a gem. Please look after her as in these days, you rarely find soneone as efficient as Nikkita. I am one customer than only gives postive credit when it's deserved. This employee deserves lots of praise.
264 replies
43 months ago
Poor Service Standard Bank Insurance
I registered a claim for a geyser not working. 24 hours later. I called to follow up. And guess what. I was told no service provider was allocated. So if I didn't follow up, I'm not sure what would happened. I was promised that a service provider will be allocated 2 hours ago. Still waiting for someone to call. I was considering another bond with standard bank but with service like this. I will not recommend or continue with them. Worse is trying to contact them. You transfered from one department to another. Left on hold for 10-15 minutes. And then you have to hang up and call again. Incurring more cost. So you not getting value for money. Wonder what their service standard is.
399 replies
51 months ago
Liberty Dreaded Disease cover
Still waiting for feedback
53 replies
51 months ago
Poor service from Liberty Life
Have an outstanding dreaded disease claim. Have been trying to get the payment processed for over one year. Poor service standards and keep using backlog as an excuse. But to take out a new claim, this can be processed in day. This shows their customers services commitment and their real intention. Would i recommend Liberty. Absolutely no.
53 replies
54 months ago
YASHEEL NAICKER
My fibre was down for 5 days. Yasteel Naicker and his team including his supervisor promised to reinburse my account. Thank you for honouring the contract signed which states that if the fibre is down for more than 72 hours. The customer will be entitled to reimbur*****t. In this day where customers are abused and cheated, home connect has truly honoured the contract. Thumb up. Thanka again Yasheel and team.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)