El Elyon Day Spa
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
El Elyon Day Spa
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2.3|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTJ
Trisha J
1 reviews | Active since Jan 2020
6 May 2026, 17:22
Massage Spa
The treatment from this spa was extremely poor as the the******s are not trained at all. On top of this, the service we got from this establishment was absolutely disappointing as they refused to give us a full refund even though we have had such a terrible experience. This is not how a service provider should be treating their customers!! They take your money before giving you your treatment which is the first time I experienced this. A normal establishment will make sure you were satisfied with your treatment before you leave. Utterly poor service!
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Trisha J
1 reviews | Active since Jan 2020
6 May 2026, 17:22
Massage Spa
The treatment from this spa was extremely poor as the the******s are not trained at all. On top of this, the service we got from this establishment was absolutely disappointing as they refused to give us a full refund even though we have had such a terrible experience. This is not how a service provider should be treating their customers!! They take your money before giving you your treatment which is the first time I experienced this. A normal establishment will make sure you were satisfied with your treatment before you leave. Utterly poor service!
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Replies (0)TR
Tannal R
1 reviews | Active since Jan 2020
16 Mar 2026, 13:00
Worse Experience
My husband and I recently booked a spa treatment at El Elyon Spa at the Protea Hotel in Umhlanga. The booking process was smooth and hassle-free, which we appreciated. When we arrived, we were greeted politely. However, before our treatment even started, we were asked to give a 5-star review in exchange for free hot stones. When we asked if we could rather leave a review after the massage based on our experience, we were told that the review had to be done immediately and it had to be 5 stars. We had previously visited another branch and had a good experience there, so we agreed. Unfortunately, once we entered the treatment room, the experience went downhill. The floor had a lot of oil on it and I almost slipped. The towels provided were not clean and had brown marks, and the gowns smelled unpleasant and appeared dirty. The massage oils themselves also did not smell pleasant. During the massage, I even noticed a medium-sized ****roach in the room, which was extremely off-putting in what should be a relaxing and hygienic environment. Overall, the massage itself was below satisfactory and the cleanliness standards were very disappointing. Considering the price paid, this was not the experience we expected. Sadly, this was a very disappointing visit, and based on this experience, we would not return.
Helpful (0)
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Tannal R
1 reviews | Active since Jan 2020
16 Mar 2026, 13:00
Worse Experience
My husband and I recently booked a spa treatment at El Elyon Spa at the Protea Hotel in Umhlanga. The booking process was smooth and hassle-free, which we appreciated. When we arrived, we were greeted politely. However, before our treatment even started, we were asked to give a 5-star review in exchange for free hot stones. When we asked if we could rather leave a review after the massage based on our experience, we were told that the review had to be done immediately and it had to be 5 stars. We had previously visited another branch and had a good experience there, so we agreed. Unfortunately, once we entered the treatment room, the experience went downhill. The floor had a lot of oil on it and I almost slipped. The towels provided were not clean and had brown marks, and the gowns smelled unpleasant and appeared dirty. The massage oils themselves also did not smell pleasant. During the massage, I even noticed a medium-sized ****roach in the room, which was extremely off-putting in what should be a relaxing and hygienic environment. Overall, the massage itself was below satisfactory and the cleanliness standards were very disappointing. Considering the price paid, this was not the experience we expected. Sadly, this was a very disappointing visit, and based on this experience, we would not return.
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Replies (0)cL
candis L
1 reviews | Active since Jan 2020
27 Jan 2026, 20:52
I left feeling refreshed and will definitely be returning
I had such a relaxing experience at this spa. The staff were warm, professional, and paid great attention to detail. The environment was clean, calming, and beautifully set up. I left feeling refreshed and will definitely be returning. Highly recommended!
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candis L
1 reviews | Active since Jan 2020
27 Jan 2026, 20:52
I left feeling refreshed and will definitely be returning
I had such a relaxing experience at this spa. The staff were warm, professional, and paid great attention to detail. The environment was clean, calming, and beautifully set up. I left feeling refreshed and will definitely be returning. Highly recommended!
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ishnen N
1 reviews | Active since Jan 2020
12 Nov 2024, 18:14
I was impressed. Very clean, quiet private location. We were welcomed and taken to our treatment room.
First time at this location and I was impressed. Very clean, quiet private location. We were welcomed and taken to our treatment room. The massage was so calming and relaxing, facial was good and the foot treatment was soothing. Was offered something to drink during our foot treatment. The ladies who did our massage were so friendly even the receptionist was lovely. I will be using this branch more often ❤️
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ishnen N
1 reviews | Active since Jan 2020
12 Nov 2024, 18:14
I was impressed. Very clean, quiet private location. We were welcomed and taken to our treatment room.
First time at this location and I was impressed. Very clean, quiet private location. We were welcomed and taken to our treatment room. The massage was so calming and relaxing, facial was good and the foot treatment was soothing. Was offered something to drink during our foot treatment. The ladies who did our massage were so friendly even the receptionist was lovely. I will be using this branch more often ❤️
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Replies (0)sT
sbus T
1 reviews | Active since Jan 2020
12 Nov 2024, 18:12
hese guys keep getting better and better.
These guys keep getting better and better. Personal attention to details. Great ambiance and vibe Very very talented and friendly staff. Highly recommend You won't be disappointed
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Niven R
1 reviews | Active since Jan 2020
11 Nov 2024, 10:21
El Elyon - Awful Experience
What an awful experience.We booked at El Elyon In protea Umhlanga but on arrival was told that booking was done incorrectly and they only accommodated us for 2 instead of 4.We were redirected to the dbn north branch. Upon arrival at the dbn north branch we were greeted by a terrible stench as somebody was using the toilet.Directed to the rooms and the towels were damp and had a horrible stench. The the****** was so unprofessional as they did not even know how to conduct the massage. We booked a 2.5 hour massage the the****** spent practically an hour in our room and the rest outside.They did not even no how to use the steam machine.The bed had a *****/nail that poked me whilst lying on the bed. We put the light on to leave to be greeted by cocroaches. I have been trying to find a complaints department or customer service to no avail I don't think they have one.Now I have been offered a free massage which I don't want.Nobody seems to be helping as I would like a total refund. I have pictures and tests relating to my booking for the above.
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Niven R
1 reviews | Active since Jan 2020
11 Nov 2024, 10:21
El Elyon - Awful Experience
What an awful experience.We booked at El Elyon In protea Umhlanga but on arrival was told that booking was done incorrectly and they only accommodated us for 2 instead of 4.We were redirected to the dbn north branch. Upon arrival at the dbn north branch we were greeted by a terrible stench as somebody was using the toilet.Directed to the rooms and the towels were damp and had a horrible stench. The the****** was so unprofessional as they did not even know how to conduct the massage. We booked a 2.5 hour massage the the****** spent practically an hour in our room and the rest outside.They did not even no how to use the steam machine.The bed had a *****/nail that poked me whilst lying on the bed. We put the light on to leave to be greeted by cocroaches. I have been trying to find a complaints department or customer service to no avail I don't think they have one.Now I have been offered a free massage which I don't want.Nobody seems to be helping as I would like a total refund. I have pictures and tests relating to my booking for the above.
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Replies (0)TM
Thabisile M
1 reviews | Active since Jan 2020
6 Nov 2024, 15:24
Relaxing experience turned into a horror
We had the most despicable at this spa. We had booked and received confirmation for 11 and our time was pushed to 12, with no apologies. We were squashed in a tiny room that couldn’t accommodate 12 people (6 of us and 6 of their staff members). The dish we had to soak our feet in was dirty and somewhat rusted. The towels were dirty and ripped, the beds had oil from previous clients and when we told them to cancel and give our money back we did not receive it. We have since been waiting.
Helpful (0)
|Replies (0)TM
Thabisile M
1 reviews | Active since Jan 2020
6 Nov 2024, 15:24
Relaxing experience turned into a horror
We had the most despicable at this spa. We had booked and received confirmation for 11 and our time was pushed to 12, with no apologies. We were squashed in a tiny room that couldn’t accommodate 12 people (6 of us and 6 of their staff members). The dish we had to soak our feet in was dirty and somewhat rusted. The towels were dirty and ripped, the beds had oil from previous clients and when we told them to cancel and give our money back we did not receive it. We have since been waiting.
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Replies (0)