EE
El Elyon Day Spa
Unclaimed Business
EE
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
3|4 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About El Elyon Day Spa
El Elyon Day Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked El Elyon Day Spa across 76 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTR
Tannal R
1 reviews | Active since Jan 2020
16 Mar 2026, 13:00
Worse Experience
My husband and I recently booked a spa treatment at El Elyon Spa at the Protea Hotel in Umhlanga. The booking process was smooth and hassle-free, which we appreciated. When we arrived, we were greeted politely. However, before our treatment even started, we were asked to give a 5-star review in exchange for free hot stones. When we asked if we could rather leave a review after the massage based on our experience, we were told that the review had to be done immediately and it had to be 5 stars. We had previously visited another branch and had a good experience there, so we agreed. Unfortunately, once we entered the treatment room, the experience went downhill. The floor had a lot of oil on it and I almost slipped. The towels provided were not clean and had brown marks, and the gowns smelled unpleasant and appeared dirty. The massage oils themselves also did not smell pleasant. During the massage, I even noticed a medium-sized ****roach in the room, which was extremely off-putting in what should be a relaxing and hygienic environment. Overall, the massage itself was below satisfactory and the cleanliness standards were very disappointing. Considering the price paid, this was not the experience we expected. Sadly, this was a very disappointing visit, and based on this experience, we would not return.
Helpful (0)
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Tannal R
1 reviews | Active since Jan 2020
16 Mar 2026, 13:00
Worse Experience
My husband and I recently booked a spa treatment at El Elyon Spa at the Protea Hotel in Umhlanga. The booking process was smooth and hassle-free, which we appreciated. When we arrived, we were greeted politely. However, before our treatment even started, we were asked to give a 5-star review in exchange for free hot stones. When we asked if we could rather leave a review after the massage based on our experience, we were told that the review had to be done immediately and it had to be 5 stars. We had previously visited another branch and had a good experience there, so we agreed. Unfortunately, once we entered the treatment room, the experience went downhill. The floor had a lot of oil on it and I almost slipped. The towels provided were not clean and had brown marks, and the gowns smelled unpleasant and appeared dirty. The massage oils themselves also did not smell pleasant. During the massage, I even noticed a medium-sized ****roach in the room, which was extremely off-putting in what should be a relaxing and hygienic environment. Overall, the massage itself was below satisfactory and the cleanliness standards were very disappointing. Considering the price paid, this was not the experience we expected. Sadly, this was a very disappointing visit, and based on this experience, we would not return.
0
Replies (0)cL
candis L
1 reviews | Active since Jan 2020
27 Jan 2026, 20:52
I left feeling refreshed and will definitely be returning
I had such a relaxing experience at this spa. The staff were warm, professional, and paid great attention to detail. The environment was clean, calming, and beautifully set up. I left feeling refreshed and will definitely be returning. Highly recommended!
Helpful (0)
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candis L
1 reviews | Active since Jan 2020
27 Jan 2026, 20:52
I left feeling refreshed and will definitely be returning
I had such a relaxing experience at this spa. The staff were warm, professional, and paid great attention to detail. The environment was clean, calming, and beautifully set up. I left feeling refreshed and will definitely be returning. Highly recommended!
0
Replies (0)VP
Varisha P
1 reviews | Active since Jan 2020
7 Aug 2025, 13:03
Terrible service for the price I paid
Good day. I would like to pass on my dissatisfaction with regards to my treatment that was performed at El Elyon Day Spa in Umhlanga. 26.07.2025 at 2pm. I had booked for my mum my daughter and myself a spa treatment to celebrate her 60th birthday. I booked the say you love me package for 3 people. I understand that we were a few. Minutes late for the treatment. However half the treatments on the list weren't even done and everything was rushed up. They could have asked us if we wanted to adjust certain things on our package to accommodate for the lost time but instead they rushed with things haphazardly. he room was ice.... It's meant to be room temp. It was a chilly day yesterday and We were freezing. The beds didn't have blanket warmers. We told the treatment ladies that we were cold and if they could do something, they just ignored us. Then treatments was rushed. They missed out half the stuff that needed to be done. No nail file done. The foot soak and scrub was about 1.minute. No hot stones was app**** during massage. They didn't even clean our face properly when doing the facial. I still had spots of make up all over my eyes and face. No foot massage was done, only during the full body massage. The ladies massaging us were practically just rubbing the oil on us like lotion no pressure or strength in there massage The guest in the next rooms were loud and noisy. I have also complained to the lady in the bookings department that initially did my booking, however have still not received a response to date.
Helpful (0)
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Varisha P
1 reviews | Active since Jan 2020
7 Aug 2025, 13:03
Terrible service for the price I paid
Good day. I would like to pass on my dissatisfaction with regards to my treatment that was performed at El Elyon Day Spa in Umhlanga. 26.07.2025 at 2pm. I had booked for my mum my daughter and myself a spa treatment to celebrate her 60th birthday. I booked the say you love me package for 3 people. I understand that we were a few. Minutes late for the treatment. However half the treatments on the list weren't even done and everything was rushed up. They could have asked us if we wanted to adjust certain things on our package to accommodate for the lost time but instead they rushed with things haphazardly. he room was ice.... It's meant to be room temp. It was a chilly day yesterday and We were freezing. The beds didn't have blanket warmers. We told the treatment ladies that we were cold and if they could do something, they just ignored us. Then treatments was rushed. They missed out half the stuff that needed to be done. No nail file done. The foot soak and scrub was about 1.minute. No hot stones was app**** during massage. They didn't even clean our face properly when doing the facial. I still had spots of make up all over my eyes and face. No foot massage was done, only during the full body massage. The ladies massaging us were practically just rubbing the oil on us like lotion no pressure or strength in there massage The guest in the next rooms were loud and noisy. I have also complained to the lady in the bookings department that initially did my booking, however have still not received a response to date.
0
Replies (0)MP
CS
Chantal S
1 reviews | Active since Jan 2020
2 Dec 2024, 06:08
Injured at El Elyon Day Spa at Protea Hotel, Umhlanga
This is the worst spa experience I have ever had. The spa has an incorrect adress, it still says merridan drive, urban park in Umhlanga but is at the Protea Hotel in Umhlanga. Firstly my appointment, I was not informed on what the package consists of via text, whatsapp or email, the lady simply rushed through the package which, but I was not concerned about her rushing because I assumed that I would get confirmation via email or whatsapp because she did ask for my information. When I arrived the massage the****** was also not sure about what the package consists of, they were tired and did not have enough energy to massage us, the full body massage was the worst I have ever had, they advised us to get ready for a back scrub but showed up with products to perform a brightening facial and advised us that the lady at reception advised them at that moment that they should do a facial treatment, not a back scrub. The room was extremely small, the massage the****** could barely move around. This was a couples massage but they gave us one gown in the room, I had to put on my gown, go to reception and ask for another gown for my partner, the lady ran from room to room to search for another gown and brought the smallest gown for my husband, a grown man, I eventually gave up on the gown and we both got dressed in our normal clothing. We waited for the massage the****** to return while our face masks were on, I needed to use the loo, only to find out that there is no loo at the spa, I was advised to walk across the complex with a face mask to use the loo at another premises. Finally I arrived back at the spa, still with my face mask on, the massage the****** returned to our treatment and continued to remove the face mask. It was now time for a foot soak and foot massage, in the tiny room, the massage the******s brought in unstable, wire chairs without any cushion or comfort and foot soak bowls with rust. They began to move the massage bed around to make place to accommodate the chairs and foot soak bowl. Finally they got us seated and began the foot treatment, once again the massage the******s had no energy to massage, I kept reminding her to add on more pressure but I eventually gave up and accepted. As I was elevating myself from the unstable chair, I fell, I bumped the foot soak bowl and could not wake up because of the soapy water on the tiles which made the entire floor absolutely slippery, I ended up with more pain, an injured left foot that is preventing me from walking properly and blue marks after my fall. The the****** was handing my cellphone to me just before the fall but tried to help me and save me from falling, she almost dropping my cellphone into the foot soak bowl, luckily the other massage the****** grabbed the cellphone. This was a waste on money. The receptionist is of no help, just seems happy for no reason. This was the worst spa experience, I don't advise anyone to waste their money on this spa. I ended up injured, instead of massage and relaxed. This was more like the the****** app**** moisturizer to our bodies, it was not a massage!!!! Their website is also down, very convenient...I am absolutely appalled by the service I have received. And when I advised the ladies at reception about my fall and bad experience they did not pay any attention, just proceeded to continue with payment. At the beginning of our treatment we were not even given a form to advise them of our health conditions or preferences. There was no paper work. Absolutely unprofessional!!!
Helpful (0)
|Replies (0)CS
Chantal S
1 reviews | Active since Jan 2020
2 Dec 2024, 06:08
Injured at El Elyon Day Spa at Protea Hotel, Umhlanga
This is the worst spa experience I have ever had. The spa has an incorrect adress, it still says merridan drive, urban park in Umhlanga but is at the Protea Hotel in Umhlanga. Firstly my appointment, I was not informed on what the package consists of via text, whatsapp or email, the lady simply rushed through the package which, but I was not concerned about her rushing because I assumed that I would get confirmation via email or whatsapp because she did ask for my information. When I arrived the massage the****** was also not sure about what the package consists of, they were tired and did not have enough energy to massage us, the full body massage was the worst I have ever had, they advised us to get ready for a back scrub but showed up with products to perform a brightening facial and advised us that the lady at reception advised them at that moment that they should do a facial treatment, not a back scrub. The room was extremely small, the massage the****** could barely move around. This was a couples massage but they gave us one gown in the room, I had to put on my gown, go to reception and ask for another gown for my partner, the lady ran from room to room to search for another gown and brought the smallest gown for my husband, a grown man, I eventually gave up on the gown and we both got dressed in our normal clothing. We waited for the massage the****** to return while our face masks were on, I needed to use the loo, only to find out that there is no loo at the spa, I was advised to walk across the complex with a face mask to use the loo at another premises. Finally I arrived back at the spa, still with my face mask on, the massage the****** returned to our treatment and continued to remove the face mask. It was now time for a foot soak and foot massage, in the tiny room, the massage the******s brought in unstable, wire chairs without any cushion or comfort and foot soak bowls with rust. They began to move the massage bed around to make place to accommodate the chairs and foot soak bowl. Finally they got us seated and began the foot treatment, once again the massage the******s had no energy to massage, I kept reminding her to add on more pressure but I eventually gave up and accepted. As I was elevating myself from the unstable chair, I fell, I bumped the foot soak bowl and could not wake up because of the soapy water on the tiles which made the entire floor absolutely slippery, I ended up with more pain, an injured left foot that is preventing me from walking properly and blue marks after my fall. The the****** was handing my cellphone to me just before the fall but tried to help me and save me from falling, she almost dropping my cellphone into the foot soak bowl, luckily the other massage the****** grabbed the cellphone. This was a waste on money. The receptionist is of no help, just seems happy for no reason. This was the worst spa experience, I don't advise anyone to waste their money on this spa. I ended up injured, instead of massage and relaxed. This was more like the the****** app**** moisturizer to our bodies, it was not a massage!!!! Their website is also down, very convenient...I am absolutely appalled by the service I have received. And when I advised the ladies at reception about my fall and bad experience they did not pay any attention, just proceeded to continue with payment. At the beginning of our treatment we were not even given a form to advise them of our health conditions or preferences. There was no paper work. Absolutely unprofessional!!!
0
Replies (0)CS
Chantal S
1 reviews | Active since Jan 2020
2 Dec 2024, 00:45
Injured at El elyon day spa at Protea Hotel in Umhlanga
This is the worst spa experience I have ever had. The spa has an incorrect adress, it still says merridan drive, urban park in Umhlanga but is at the Protea Hotel in Umhlanga. Firstly my appointment, I was not informed on what the package consists of via text, whatsapp or email, the lady simply rushed through the package which, but I was not concerned about her rushing because I assumed that I would get confirmation via email or whatsapp because she did ask for my information. When I arrived the the****** was also not sure about what the package consists of, they were tired and did not have enough energy to massage us, the full body massage was the worst I have ever had, they advised us to get ready for a back scrub but showed up with products to perform a brightening facial and advised us that the lady at reception advised them at that moment that they should do a facial treatment, not a back scrub. The room was extremely small, the the******s could barely move around. This was a couples massage with two beds and two the******s but they gave us one gown in the room, I had to put on my gown, go to reception and ask for another gown for my partner, the lady ran from room to room to search for another gown and brought the smallest gown for my husband, a grown man, I eventually gave up on the gown and we both got dressed in our normal clothing. We waited for the the****** to return while our face masks were on, I needed to use the loo, only to find out that there is no loo at the spa, I was advised to walk across the complex with a face mask to use the loo at another premises. Finally I arrived back at the spa, still with my face mask on, the the****** returned to our treatment and continued to remove the face mask. It was now time for a foot soak and foot massage, in the tiny room, the the******s brought in unstable, wire chairs without any cushion or comfort and ***** bowls with rust. They began to move the massage bed around to make place to accommodate the chairs and foot soak bowl. Finally they got us seated and began the foot treatment, once again the the******s had no energy to massage, I kept reminding her to add on more pressure but I eventually gave up and accepted. As I was elevating myself from the unstable chair, I fell, I bumped the foot soak bowl and could not wake up because of the soapy water on the tiles which made the entire floor absolutely slippery, I ended up with more pain, an injured left foot that is preventing me from walking properly and blue marks after my fall. The the****** was handing my cellphone to me just before the fall but tried to help me and save me from falling, she almost dropping my cellphone into the foot soak bowl, luckily the other the****** grabbed the cellphone. This was a waste on money. The receptionist is of no help, just seems happy for no reason. This was the worst spa experience, I don't advise anyone to waste their money on this spa. I ended up injured, instead of massage and relaxed. This was more like the the****** app**** moisturizer to our bodies, it was not a massage!!!! Their website is also down, very convenient...I am absolutely appalled by the service I have received. And when I advised the ladies at reception about my fall and bad experience they did not pay any attention, just proceeded to continue with payment. At the beginning of our treatment we were not even given a form to advise them of our health conditions or preferences. There was no paper work. Absolutely unprofessional!!!
Helpful (0)
|Replies (0)CS
Chantal S
1 reviews | Active since Jan 2020
2 Dec 2024, 00:45
Injured at El elyon day spa at Protea Hotel in Umhlanga
This is the worst spa experience I have ever had. The spa has an incorrect adress, it still says merridan drive, urban park in Umhlanga but is at the Protea Hotel in Umhlanga. Firstly my appointment, I was not informed on what the package consists of via text, whatsapp or email, the lady simply rushed through the package which, but I was not concerned about her rushing because I assumed that I would get confirmation via email or whatsapp because she did ask for my information. When I arrived the the****** was also not sure about what the package consists of, they were tired and did not have enough energy to massage us, the full body massage was the worst I have ever had, they advised us to get ready for a back scrub but showed up with products to perform a brightening facial and advised us that the lady at reception advised them at that moment that they should do a facial treatment, not a back scrub. The room was extremely small, the the******s could barely move around. This was a couples massage with two beds and two the******s but they gave us one gown in the room, I had to put on my gown, go to reception and ask for another gown for my partner, the lady ran from room to room to search for another gown and brought the smallest gown for my husband, a grown man, I eventually gave up on the gown and we both got dressed in our normal clothing. We waited for the the****** to return while our face masks were on, I needed to use the loo, only to find out that there is no loo at the spa, I was advised to walk across the complex with a face mask to use the loo at another premises. Finally I arrived back at the spa, still with my face mask on, the the****** returned to our treatment and continued to remove the face mask. It was now time for a foot soak and foot massage, in the tiny room, the the******s brought in unstable, wire chairs without any cushion or comfort and ***** bowls with rust. They began to move the massage bed around to make place to accommodate the chairs and foot soak bowl. Finally they got us seated and began the foot treatment, once again the the******s had no energy to massage, I kept reminding her to add on more pressure but I eventually gave up and accepted. As I was elevating myself from the unstable chair, I fell, I bumped the foot soak bowl and could not wake up because of the soapy water on the tiles which made the entire floor absolutely slippery, I ended up with more pain, an injured left foot that is preventing me from walking properly and blue marks after my fall. The the****** was handing my cellphone to me just before the fall but tried to help me and save me from falling, she almost dropping my cellphone into the foot soak bowl, luckily the other the****** grabbed the cellphone. This was a waste on money. The receptionist is of no help, just seems happy for no reason. This was the worst spa experience, I don't advise anyone to waste their money on this spa. I ended up injured, instead of massage and relaxed. This was more like the the****** app**** moisturizer to our bodies, it was not a massage!!!! Their website is also down, very convenient...I am absolutely appalled by the service I have received. And when I advised the ladies at reception about my fall and bad experience they did not pay any attention, just proceeded to continue with payment. At the beginning of our treatment we were not even given a form to advise them of our health conditions or preferences. There was no paper work. Absolutely unprofessional!!!
0
Replies (0)iN
ishnen N
1 reviews | Active since Jan 2020
12 Nov 2024, 18:14
I was impressed. Very clean, quiet private location. We were welcomed and taken to our treatment room.
First time at this location and I was impressed. Very clean, quiet private location. We were welcomed and taken to our treatment room. The massage was so calming and relaxing, facial was good and the foot treatment was soothing. Was offered something to drink during our foot treatment. The ladies who did our massage were so friendly even the receptionist was lovely. I will be using this branch more often ❤️
Helpful (0)
|Replies (0)iN
ishnen N
1 reviews | Active since Jan 2020
12 Nov 2024, 18:14
I was impressed. Very clean, quiet private location. We were welcomed and taken to our treatment room.
First time at this location and I was impressed. Very clean, quiet private location. We were welcomed and taken to our treatment room. The massage was so calming and relaxing, facial was good and the foot treatment was soothing. Was offered something to drink during our foot treatment. The ladies who did our massage were so friendly even the receptionist was lovely. I will be using this branch more often ❤️
0
Replies (0)sT
sbus T
1 reviews | Active since Jan 2020
12 Nov 2024, 18:12
hese guys keep getting better and better.
These guys keep getting better and better. Personal attention to details. Great ambiance and vibe Very very talented and friendly staff. Highly recommend You won't be disappointed
Helpful (0)
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