Incompetence from A to Z

Annetjie's policy at the Wilgeheuwel branch disallowing husbands to stay with their wives in the waiting room before a mammogram is just inhumane. The practice' policy requiring patients to complete a new application form EVERY TIME THEY VISIT is something straight out of the 1950s. Their laughable 'systems' includes providing (and charging me for) xrays on a CD like it's 2004, which the referring doctor said she didn't want, as it was already uploaded somewhere. Their lack of courtesy responding to email correspondence leaves a lasting stench.

Because of an administrative error by NOT CAPTURING MY EMAIL ADDRESS (AGAIN!), van Rensburg did not send me any statement or invoice before threatening legal action. I penned an email to Steven Goldsmith, a partner in the business three weeks ago, but Stevo is way too important to reply to unhappy patients. Annetjie forwarded the email to Pierre to deal with, who also chose to ignore the email.

Reading the other reviews, it seems that the way Lord Pierre and Lady Annetjie treats their patients all while protecting partners in the business is par for the course. This review won't affect their already failing brand, it makes me feel a bit better calling them out on their bull****.