Admin and accounts team could try and do their job

I was really disappointed in their admin department. I went through an extremely traumatic experience in December where I had to get a sonar, we asked them to email the invoice to us, they did not. I emailed them on the 21st of May with no response. Only received an invoice via automated SMS 10 June, I paid the account, but they sent lawyers to harass me via phone and SMS. This means their admin dept does not do their job and they do not follow up on emails or accounts