Empty Promises result in major costs incurred

Very poor services resulted in loss of income due to unrealistic expectations. Do not trust this company. I initially spoke to the salesperson who referred me to his manager for assistance after agreeing that he would quote me on dry Ice and include courier to my destination they send me a quote. I accepted the quote and payment done. Arranged for a date that the dry ice should be delivered due to the specialized people also paid (expensive). The dry ice was not delivered. The response came through that they are not able to deliver to our destination and we should get our own courier. Now 2 days later and a lot of expenses later for specialists awaiting the ice no ice as yet. Very unprofessional.