DI
Dry Ice International
Unclaimed Business
DI
Dry Ice International
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Henry P
1 reviews | Active since Jan 2020
9 May 2024, 06:10
Empty Promises result in major costs incurred
Very poor services resulted in loss of income due to unrealistic expectations. Do not trust this company. I initially spoke to the salesperson who referred me to his manager for assistance after agreeing that he would quote me on dry Ice and include courier to my destination they send me a quote. I accepted the quote and payment done. Arranged for a date that the dry ice should be delivered due to the specialized people also paid (expensive). The dry ice was not delivered. The response came through that they are not able to deliver to our destination and we should get our own courier. Now 2 days later and a lot of expenses later for specialists awaiting the ice no ice as yet. Very unprofessional.
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Henry P
1 reviews | Active since Jan 2020
9 May 2024, 06:10
Empty Promises result in major costs incurred
Very poor services resulted in loss of income due to unrealistic expectations. Do not trust this company. I initially spoke to the salesperson who referred me to his manager for assistance after agreeing that he would quote me on dry Ice and include courier to my destination they send me a quote. I accepted the quote and payment done. Arranged for a date that the dry ice should be delivered due to the specialized people also paid (expensive). The dry ice was not delivered. The response came through that they are not able to deliver to our destination and we should get our own courier. Now 2 days later and a lot of expenses later for specialists awaiting the ice no ice as yet. Very unprofessional.
0
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Melissa R
1 reviews | Active since Jan 2020
24 May 2022, 19:07
Dry Ice International fails to deliver
I have ordered dry ice twice now, ahead of time, for delivery in Hilton, Pietermaritzburg. Both times the courier did not deliver as promised and both times Dry Ice International were very unhelpful, basically saying they have nothing to do with it, the courier is at fault and they will ask him to phone me, which he didn't do. I would expect a company to deal directly with the courier company and resolve any delivery issue directly on behalf of the customer, not leave it up to the customer to keep following up and hoping the courier would contact them.
Helpful (0)
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Melissa R
1 reviews | Active since Jan 2020
24 May 2022, 19:07
Dry Ice International fails to deliver
I have ordered dry ice twice now, ahead of time, for delivery in Hilton, Pietermaritzburg. Both times the courier did not deliver as promised and both times Dry Ice International were very unhelpful, basically saying they have nothing to do with it, the courier is at fault and they will ask him to phone me, which he didn't do. I would expect a company to deal directly with the courier company and resolve any delivery issue directly on behalf of the customer, not leave it up to the customer to keep following up and hoping the courier would contact them.
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Replies (0)