NO SUPPORT ANYMORE AFTER YEARS IN THE HEALTH & SPORT INDUSTRY

I am very disappointed in the company Dryland Event Management. They work with Momentum Medical scheme as well as Biogen products. They manage cycling events and other sporting events.

We signed up, paid and ordered clothing for the Attakwas cycling event in South Africa (Garden Route) but due to Covid the date changed twice. We could never reach them via telephone, we could never get a straight answer via email. They only returned my mail after the closing date of event changes. I wanted to know will I lose my money or can I book another event with a credit? AND will I get my clothing we bought at least because it was very expensive and we didnt cycle so can we maybe use that as credit. Still no answer. The event is done a month ago and still no answer. They got their money and we lost.

I will never support them. My family are big cyclists we did more than 12 Argus cycle tours and we will never support them again.

We will move from medical aid and we won't buy Biogen products anymore. (We always did I am in the healthy industry and I am so disappointed for them to support a bad company like Dryland.)

They could have handled it better.

We were a big family that was suppose to ride but we couldn't make the event but still wanted to opt at least for another event or the next one. BUT not a peep from them.

They can't talk to me. The lady ignored me once I asked her about my credit. She never returned a mail but initially when I sent a mail that read URGENT in the subjet she asked how she could assist and then? She disappeared because she knew she was supposed to get back to me before the event but didn't.

Covid made things hard to get organised so we at least expect companies to understand we don't have money to throw around. Just be gentle and gracious with your clients.