Review ofDSL Telecom
DSL Telecom
3.1|16 reviews
XP
Xolile P
1 reviews | Active since Member
22 Nov 2025, 07:30
Slowest internet speed ever
I am a new Telkom DSL customer, and I am extremely disappointed with the level of service I have received. None of Telkom’s social platforms respond, and my calls remain unanswered. My internet speed is consistently very slow — I am unable to send even a simple WhatsApp message. I am paying R600 per month for a 30 Mbps package, yet I am receiving less than 1 Mbps.
I request that my internet speed issue be resolved as soon as possible. My name is Xolile Prens id number 0301305270086
Helpful (0)
Replies (212)0
Replies (212)DSL Telecom 's replyOfficial
24 Nov 2025, 11:13Good Day Xolile,
Thank you for reaching out. We're sorry to hear about the frustrating experience you're having with your internet connection.
We've checked our records, and it seems that you're a direct Telkom customer, and as a result, we're not able to access your account. Our customer service team did attempt to contact you to guide you further, but we were unable to reach you.
If you'd like to contact Telkom, there are several service and support channels you can try - these can be found in the blog below:
https://www.dsltelecom.co.za/blogs/post/how-to-easily-the-help-from-Telkoms-service-and-support-channels
Kind Regards,
Thank you for reaching out. We're sorry to hear about the frustrating experience you're having with your internet connection.
We've checked our records, and it seems that you're a direct Telkom customer, and as a result, we're not able to access your account. Our customer service team did attempt to contact you to guide you further, but we were unable to reach you.
If you'd like to contact Telkom, there are several service and support channels you can try - these can be found in the blog below:
https://www.dsltelecom.co.za/blogs/post/how-to-easily-the-help-from-Telkoms-service-and-support-channels
Kind Regards,
Best regards,
DSL Telecom 's reply24 Nov 2025, 11:13
Official
Good Day Xolile,
Thank you for reaching out. We're sorry to hear about the frustrating experience you're having with your internet connection.
We've checked our records, and it seems that you're a direct Telkom customer, and as a result, we're not able to access your account. Our customer service team did attempt to contact you to guide you further, but we were unable to reach you.
If you'd like to contact Telkom, there are several service and support channels you can try - these can be found in the blog below:
https://www.dsltelecom.co.za/blogs/post/how-to-easily-the-help-from-Telkoms-service-and-support-channels
Kind Regards,
Thank you for reaching out. We're sorry to hear about the frustrating experience you're having with your internet connection.
We've checked our records, and it seems that you're a direct Telkom customer, and as a result, we're not able to access your account. Our customer service team did attempt to contact you to guide you further, but we were unable to reach you.
If you'd like to contact Telkom, there are several service and support channels you can try - these can be found in the blog below:
https://www.dsltelecom.co.za/blogs/post/how-to-easily-the-help-from-Telkoms-service-and-support-channels
Kind Regards,
Best regards,
XP
Xolile P's updateReviewer Update
25 Nov 2025, 12:48You and telkom are both useless.Not recommend anyone to use DSL and Telkom.
XP
Xolile P's update25 Nov 2025, 12:48
Reviewer Update
You and telkom are both useless.Not recommend anyone to use DSL and Telkom.
XP
Xolile P's updateReviewer Update
28 Nov 2025, 17:42Please stop intentionally reducing my internet speed over weekends. The consistent drop in speed during this time is unacceptable and affects my ability to use the service I’m paying for.
XP
Xolile P's update28 Nov 2025, 17:42
Reviewer Update
Please stop intentionally reducing my internet speed over weekends. The consistent drop in speed during this time is unacceptable and affects my ability to use the service I’m paying for.
DSL Telecom 's replyOfficial
01 Dec 2025, 11:27Good Day Xolile,
Our customer service team has attempted to call and email you to provide assistance. Please let us have your best contact number so that we can get in touch with you.
Kind Regards,
Our customer service team has attempted to call and email you to provide assistance. Please let us have your best contact number so that we can get in touch with you.
Kind Regards,
Best regards,
DSL Telecom 's reply01 Dec 2025, 11:27
Official
Good Day Xolile,
Our customer service team has attempted to call and email you to provide assistance. Please let us have your best contact number so that we can get in touch with you.
Kind Regards,
Our customer service team has attempted to call and email you to provide assistance. Please let us have your best contact number so that we can get in touch with you.
Kind Regards,
Best regards,