Please avoid Westrand Dstv Installers

Me and my daughter stay next to each other and both of us have Dstv decoders. Her decoder suddenly lost signal. I have Dstv installation experience so I immediately suspected a faulty eye or line. I checked the connections and changed the eye, to no avail. II then unplugged my decoder and connected it to my daughters dish. My decoder had signal. So my prognosis were that her decoder were faulty. I phoned Westrand Dstv Installations telephone nrs: 078 585 0955 / 064 699 9589 - explaining the problem and that we need a new decoder. I asked for a quote and got a price of R490 rand. They said that they will send somebody to bring me a new decoder. I waited the whole day, half past seven at night the technician finally pitched up. WITH NO DECODER! I asked him why he did not bring a new decoder like I had asked. He answered that they had none in stock. He wanted to make sure that I needed a new decoder first. At that time I really felt frustrated because I knew that the decoder were faulty and not the dish installation. I let him check and he agreed that the decoder needed to be replaced. He said that he will bring a new decoder the following day, but needed a deposit. I gave him R300 and agreed on giving the rest when I receive the new decoder. The following day, I waited and waited. I finally phoned after 12, to find if the technician were successful in getting me a new decoder. He had a lot of excuses, but promised me that he will get one. After four I phoned again only to hear that I will have to wait until the 18th of April( after the lockdown) to get a decoder. I told the company that Pontuis Electronics in Randfontein were open and that they had decoders. The company told me that they only work with their suppliers. When I asked for my money back, so that I can go and get a new decoder myself, the owner told me that they are keeping the money for the "call out". I then told the owner how can they charge me money for literally doing nothing. It is the same if I got a flat tyrw and had no spare, where I then phone a garage for assistance, to bring me a spare. The garage pitches up with no spare tyre and then tell me after looking and me telling them that they eventually agree that I have a flat tyre. Now they bill me and want to charge me an additional R700 for a new decoder. After the quote? I would like to warn people to stay away from these crooks.