BAD AND UNFAIR CUSTOMER SERVICE

My decoder broke and I lodged a claim for a new one telephonically on the 29th of March and was advised that they’d revert after 48 hours. I have been calling them but they keep telling me the issue has been escalated and now it will take 7 working days. I have never defaulted on my insurance premiums so I don’t understand why I’m being given the runaround now. First it was 48 hours, now it’s 7 days. I’m tired of this bad customer service from them. I don’t deserve to be treated like this. I feel I’m being unfairly treated.

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