KK
Kholeka K
Active since Dec 2020
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
RUDE CUSTOMER SERVICE
I just received a message from SABC to say my licence is in arrears to the tune of R265 which I assume is payment for the current year. I called them twice to try and understand the meaning of " arrears" , and to also ask if, as an old aged pensioner I'm not eligible for a discount. On both occasions they would just drop the call which is a waste of my money and airtime. This is rude, cruel and unprofessional!! I need them to call me so I can ask the questions and get the clarity I need and deserve.
0 replies
9 months ago
Bad customer service
I have been trying to call them to get my balance but I can’t get through to them. I have already paid the amount we agreed upon but they are sending me messages.
0 replies
10 months ago
USELESS PAXI INSURANCE
I have just sent a parcel through Pep ( Paxi) this morning and I paid for insurance on the parcel. I was given a slip with details as to how to activate insurance. I sent a WhatsApp to the number provided, but the number seems to be unattended because they're not even responding to my message; needless to say I have tried many a times. I need to know how do I get the assurance that my parcel is covered by insurance if the WhatsApp number is not even active ?
0 replies
14 months ago
QUERYING PREMIUM INCREASE WITHOUT PRIOR ADVICE
Multichoice has just increased my premium by 100% without informing me. I have been paying my premium religiously each month. My premium has been R565 and they've always debited my account for this amount until this month. When I realized that they had not debited, I tried to enquire and I was met with the information that I'm supposed to pay R1314. I am not sure why because nothing was communicated with me prior to this change or increase. I need clarity on this and I need it urgently because they have suspended my account now.
0 replies
14 months ago
Missing airtime
Yesterday I purchased airtime through the capitec bank app and received an sms confirming deduction of money but the airtime never arrived on my phone. I contacted their Whatsapp and I was advised to check confirmation on app which I did, but there is no record of purchase on the app. The agent told me to wait and check today. I went back to the WhatsApp again today and asked to speak to an agent. It's been more than twenty minutes now, no one is chatting to me. All I want is an explanation as to what happened to my R100 . I need a refund or the airtime to reflect on my phone.
106 replies
16 months ago
BAD SERVICE : RECODING OF METER BOX
I've been trying all sorts of avenues to report to Eskom that my meter box is not accepting the tokens. Whenever I log a call they give me the same tokens and the meter keeps rejecting them. Someone recently called me and gave me a new set of tokens but they still don't work. When I call they tell you you are number one hundred and something in line or number forty something. You have to hold on forever. It's difficult to get hold of a person who can listen to you. These people do not care about their customers at all.
0 replies
25 months ago
BAD AND UNCOMPASSIONATE TREATMENT
I had a Rotator Cuff operation on the 1st of February. After being discharged from hospital I was advised by a physiothe****** to apply to my above-mentioned medical aid for PMB so I could continue attending physiotherapy sessions outside hospital- seeing that my savings were depleted. I called Discovery and requested forms which they sent. I asked the operating doctor to fill in the forms for me. I emailed the forms to the supp**** e- mail address. Needles to say that I have emailed the forms more than once and called them more than once but they keep making excuses. There was not even an acknowledgement of receipt or anything. Today I called again and they told me about ICD 10 codes. I told the lady to put things in writing and in layman's terms because I wasn't understanding her. She promised to call me back but never did. I paid R710 to get the forms filled in by the Orthopedic, for what? If there's something wrong with the forms, why not explain and or ask the doctor to explain ? I'm tired of the runaround. It's been a whole month after my op but I've never done physio. I feel that I'm being treated unfairly and cruelly. I need the physio treatment for my shoulder to heal.
221 replies
34 months ago
UNNECESSARY HARASSMENT
I was sequastrated and subsequently rehabilitated in 2018. The court documents were sent to all the people I owed including the above mentioned. MBD keeps calling me. More than once, I have told their agents the same story, gave them the case number , but they keep sending me messages and calling as early as 7:00 AM asking me for payment. I am not sure what is it that I have to do to get them to stop harassing me. The case number for my rehabilitation matter is : 50184/2018. Can someone intervene please.
113 replies
41 months ago
BAD AND POOR SERVICE
My Wifi hasn't been working for two days even though it's paid for. I have tried on numerous occasions to report fault to them but all they do is to send a response of a plethora of emails saying that someone will get in touch. You get about four email responses for one call logged, yet nothing gets resolved. My wifi has been on red light the whole day and no one seems to care .
456 replies
41 months ago
EXTREMELY POOR AND BAD SERVICE !!
I have been trying to get through to their customer care services by email. Both the email addresses I used would give me a response that says “ you have contacted us on an email address that is no longer working “, but they never supply the correct one. I called their support number and was on line with an agent for more than ten minutes when the guy just decided to end the call without resolving my issue. This company doesn’t care about their customers at all. My Wi-Fi has not been working for the past five days. If there is no working email address for logging faults, how are we supposed to report problems. These people are just playing games. I pay my subscription and on time every month, for what exactly, when all you get is a Wi-Fi that works for five days a month, the rest you have to contend with nonsense.
528 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
12 (100%)