Frustrated

I hardly not 3 months with Dstv internet and decoder but it's been a night mare. We identify the problem solving of discontuency and I am told that the account is fine 🙂, two days down the line the Dstv decoder is red no longer serving, this has done and gone after making several calls to the time of an hour plus on a call and the similar problem persists with no solution after reconnecting for about three times, this was even addressed at the supervisor level. I got back from multichoice after I terminated their service for more than 6 years and this is the frustration I get again from them..so frustrating 😑