DSV Prepared to Deliver to Wrong Address + Rude Agent Hung Up on Me

I am extremely disappointed with the level of service received from DSV.

I contacted DSV before delivery to advise that the delivery address linked to my shipment was incorrect and to request that the delivery be placed on hold or corrected.

This is a reasonable request and one that any competent courier should at least escalate.

Instead, I was met with outright hostility from an agent named Luna or Lulama. She was rude, dismissive, repeatedly interrupted me while I was calmly explaining the situation, and then cut the call while I was still speaking. No attempt was made to assist, escalate, or even properly log the issue.

I was effectively told that DSV would proceed to deliver to an address I had explicitly stated was incorrect, and that nothing could be done.

This despite the fact that I notified them prior to delivery and made it clear that such a delivery would be unauthorised.

What is most concerning is not only the refusal to help, but the complete lack of professionalism displayed. Hanging up on a customer who is trying to prevent a delivery error is unacceptable and reflects very poorly on DSV’s customer service standards.

I have now had to escalate the matter in writing simply to protect myself, something that should never be necessary if basic customer service principles were followed.

I am posting this review to place the issue on public record and to prompt DSV management to take this matter seriously and address both the delivery issue and the conduct of the agent involved.

At this stage, I cannot recommend DSV based on this experience.