SL
SJ L
Active since Apr 2025
7
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7 reviews3 months ago
DSV Prepared to Deliver to Wrong Address + Rude Agent Hung Up on Me
I am extremely disappointed with the level of service received from DSV. I contacted DSV before delivery to advise that the delivery address linked to my shipment was incorrect and to request that the delivery be placed on hold or corrected. This is a reasonable request and one that any competent courier should at least escalate. Instead, I was met with outright hostility from an agent named Luna or Lulama. She was rude, dismissive, repeatedly interrupted me while I was calmly explaining the situation, and then cut the call while I was still speaking. No attempt was made to assist, escalate, or even properly log the issue. I was effectively told that DSV would proceed to deliver to an address I had explicitly stated was incorrect, and that nothing could be done. This despite the fact that I notified them prior to delivery and made it clear that such a delivery would be unauthorised. What is most concerning is not only the refusal to help, but the complete lack of professionalism displayed. Hanging up on a customer who is trying to prevent a delivery error is unacceptable and reflects very poorly on DSV’s customer service standards. I have now had to escalate the matter in writing simply to protect myself, something that should never be necessary if basic customer service principles were followed. I am posting this review to place the issue on public record and to prompt DSV management to take this matter seriously and address both the delivery issue and the conduct of the agent involved. At this stage, I cannot recommend DSV based on this experience.
168 replies
3 months ago
DSV Prepared to Deliver to Wrong Address + Rude Agent Hung Up on Me
I am extremely disappointed with the level of service received from DSV. I contacted DSV before delivery to advise that the delivery address linked to my shipment was incorrect and to request that the delivery be placed on hold or corrected. This is a reasonable request and one that any competent courier should at least escalate. Instead, I was met with outright hostility from an agent named Luna or Lulama. She was rude, dismissive, repeatedly interrupted me while I was calmly explaining the situation, and then cut the call while I was still speaking. No attempt was made to assist, escalate, or even properly log the issue. I was effectively told that DSV would proceed to deliver to an address I had explicitly stated was incorrect, and that nothing could be done. This despite the fact that I notified them prior to delivery and made it clear that such a delivery would be unauthorised. What is most concerning is not only the refusal to help, but the complete lack of professionalism displayed. Hanging up on a customer who is trying to prevent a delivery error is unacceptable and reflects very poorly on DSV’s customer service standards. I have now had to escalate the matter in writing simply to protect myself, something that should never be necessary if basic customer service principles were followed. I am posting this review to place the issue on public record and to prompt DSV management to take this matter seriously and address both the delivery issue and the conduct of the agent involved. At this stage, I cannot recommend DSV based on this experience.
0 replies
4 months ago
Completely Locked Out of Discovery App With No Access and No Support
I am extremely disappointed and frustrated with Discovery’s banking service. I have been completely locked out of the Discovery Bank app, which has made it impossible for me to access any of my banking features or perform even the most basic transactions. What makes the situation even worse is that every support channel, including phone and WhatsApp, requires in-app verification. I cannot complete verification because the app will not allow me to log in, which leaves me stuck in an endless loop. I need the app to get help, yet I need help precisely because I cannot get into the app. I also sent an email to the complaints department hoping for assistance, but I still have not received any help. I am still unable to access my own account. This situation has caused serious inconvenience and stress. It is unacceptable for a bank that claims to be technologically advanced to leave a customer locked out without any alternative way to get support. Discovery needs to address this issue urgently and provide a reliable support option for customers who cannot log in. No customer should be left without access to their own banking profile.
106 replies
8 months ago
UNRELIABLE, UNPROFESSIONAL NIGHTMARE!!!😰
I placed an order with Clicks last Wednesday. It was supposed to be delivered on Friday. These are essential, daily-use items that I was already out of, so I made sure to be available all day Friday to receive the order. Nothing came.😡😡😡 When I followed up with the Clicks contact centre, they told me the driver “attempted delivery” and “couldn’t get hold of me on the phone.” That is a blatant lie. I never received a single call, message, or knock at my door. Nobody tried anything. They simply didn’t do their job.🤦🏾♂️😡 Still, I stayed calm and the agent at Clicks said they would escalate the issue with FASTWAY COURIERS!👎🏾 I was told to expect delivery on Monday since they don’t deliver on weekends. Disappointed, but still hopeful.😡😡😡 Then Monday came. At 7am... outside of business hours... I get a call from a FASTWAY COURIERS landline. I answer and there’s just silence. No one on the line. 🤦🏾♂️ When I try to call back, the system tells me I’m calling outside working hours. Fine. I wait.😡 Once they open, I call again. I speak to an agent who was beyond useless. She tells me they called me in the morning to “test if my number works” because the driver “couldn’t reach me on Friday.” I told her again, loud and clear... That is a blatant lie.😡 The only call I ever received from Fastway was the dead-silent one that morning. There was no attempted delivery. No communication. No effort. Just excuses.🤷🏾♂️ I ask her if another driver can deliver today. She says no. They’ll only deliver tomorrow... Tuesday. That’s nearly a full week since I placed the order. A week of going without essentials I rely on daily. A week of stress and inconvenience caused by a courier company that clearly doesn’t care. This is not the first time I’ve had issues with FASTWAY COURIERS!🤦🏾♂️ Every time an order is handled by them, disaster follows. It’s never like this with Courier Guy, Aramex, or DSV. 👌🏾 But when Fastway is involved, brace yourself. Delays, lies, unprofessional drivers, and zero accountability. That’s their brand.🤮 To be frank, Fastway Couriers is trash 🚮 I’m shocked that a company like Clicks would trust such an unreliable, second-rate courier to handle customer deliveries. Clicks has now lost a loyal customer because of this poor courier partner. Phela, FASTWAY COURIERS is not just bad... they are spectacularly ***********!🤞🏾 If you see your order is being delivered by Fastway, prepare for the worst. You might just end up in the same frustrating position I’m in now. Still waiting. Still empty-handed.🤷🏾♂️ Do better. Or get out of the logistics business altogether... Aargh marhn!😏
0 replies
8 months ago
Second Time I'm Going Through This – Clicks Online Service is an Absolute Disaster👎🏾
I am beyond frustrated with the complete lack of service from Clicks’ online department. I placed an order on Wednesday for essential daily-use items, including my face care products that I rely on. Yet, as I write this on Saturday, the order has still not been delivered and now I’ll be without toiletries and necessities for the entire weekend. Yesterday, I received an SMS stating that delivery would take place between 11:00 and 14:00. I stayed home the entire day, made sure I was available, and waited. Nobody contacted me!😡😡😡 Nobody showed up. The app still says “on the way,” but your call centre agents claim the driver marked it as “recipient could not be reached.” That is a blatant lie... there was no call, no knock, no attempt to deliver.😡😡😡 I called your customer service repeatedly and spoke to multiple agents. Not one of them took accountability or followed through on escalating the matter to ensure I received what I paid for. Instead, I was met with vague reassurances and no real resolution. This is the second time I'm dealing with this exact nonsense from Clicks. At this point, it’s clear that your delivery service is broken and your customer support is ineffective. If I had placed this order anywhere else, I would have had my items long ago. Now I'm stuck for the weekend without products I need and use daily. Unacceptable! I lodged a call yesterday still no response, no update, no resolution 😡 Clicks, you’ve officially become one of the worst online retailers in the country. Your service is not just poor... it’s nonexistent, nxah😏 Stop misleading customers and fix your delivery and support systems. This is absolutely unprofessional and disgraceful! 😡
0 replies
11 months ago
Refunds Missing & FNB’s Customer Service is a Nightmare
I’ve had several Uber Eats orders where items were cancelled, but the refunds never reflected in my bank account. Uber insists the items weren’t charged or that refunds were processed — but my FNB statements clearly show the money left my account, and nothing was returned. Trying to resolve this with FNB has been a nightmare. I’ve been calling the bank almost every day, spending at least an hour cumulatively on calls, and still no proper assistance. Agents drop calls mid-conversation, give contradictory advice, and one even told me to go to a branch — only for the branch to say they have no idea what to do. I previously posted a complaint here, and FNB responded pretending they would help — but dololo, no follow-up, no resolution, just **** concern. As a small business owner, I can confidently say this is not a bank I would ever recommend. Their service is unreliable, frustrating, and shows zero accountability. I’ve lost money, time, and trust — and neither Uber nor FNB is willing to take responsibility. Fuseg maan, FNB. You are the worst bank I’ve ever dealt with.
58 replies
12 months ago
FNB Business Banking – A Deeply Heartbreaking Disappointment
When I opened my FNB Business Account last year, I was genuinely excited. I felt proud to bank with an institution I believed would support and grow with my business. But today, I write this with nothing but heartbreak, frustration, and disappointment. As a business customer, I’ve accumulated thousands of rands in unprocessed authorisation hold releases—funds that FNB has failed to return to my account. Every time I make a transaction, especially on platforms like Uber Eats, and items get cancelled, I’m left chasing money that simply vanishes into thin air. I have followed up time and time again. I’ve contacted their call centres. I’ve raised queries. And yet, no one helps me. No one takes responsibility. I’m passed from one agent to the next, with empty apologies and no resolution. This has been going on for mlseveral months, and it’s not just inconvenient—it’s heart-wrecking. I trusted FNB with my business finances, and they’ve made me feel invisible and neglected. The stress this has caused is unacceptable. FNB has shown me that they do not value small business customers, no matter the promises they make in their marketing. If you’re a business owner looking for a reliable banking partner, I urge you: do not make the mistake I did. FNB will let you down when it matters most. I expected professionalism. I deserved support. Instead, I’m left emotionally and financially drained.
58 replies
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7 (100%)