Poor Service DSV

I paid online for an MTN home internet router, including the pro-rata monthly charge. DSV arrived with the correct parcel, had my ID and delivery address, and I was present to receive it. However, because DSV’s biometric machine was not working, the driver refused to hand over the router and said it must be returned to the warehouse, and MTN must now issue a manual delivery request. In other words, I am being delayed because of DSV’s internal technical failure. This is completely unacceptable. There was no valid reason the delivery could not be completed, yet I am now without a service I’ve already paid for. Judging by the many similar complaints online, this appears to be a pattern with DSV. Service like this gives logistics and service delivery in South Africa a bad name. I expect urgent resolution and accountability.