D
Du.ae
Unclaimed Business
D
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencedD
dewald D
1 reviews | Active since Jan 2020
6 Jan 2018, 11:28
Worst service ever - incorrect billing
Worst service ever! Incorrect billing. Two months later and they still have not resolved their own error. And now they disconnceted my internet. After i was promised yesterday outstandings will waivered and corrected. Every day i get told this is an internal error, i should not worry they will call me and this will be corrected. Two months! Still waiting...
Helpful (0)
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dewald D
1 reviews | Active since Jan 2020
6 Jan 2018, 11:28
Worst service ever - incorrect billing
Worst service ever! Incorrect billing. Two months later and they still have not resolved their own error. And now they disconnceted my internet. After i was promised yesterday outstandings will waivered and corrected. Every day i get told this is an internal error, i should not worry they will call me and this will be corrected. Two months! Still waiting...
0
Replies (0)AC
Ahmed C
1 reviews | Active since Jan 2020
30 Apr 2015, 08:54
Visitors to UAE: don't buy Du
I travelled to Dubai for a few days and on landing I visited the du shop at Abu Dhabi international T3 Skypark 4. There was no Etisalat shop (which I have used in the past with no problem) so I went to du. After paying around AED235 for a SIM and data access for my mifi device I was able to connect. At the shop I wa requested to provide my passport and visa which I provided and copies of which were taken. 2 days later I was disconnected. On contacting du customer service, Joshua Jothi, who was of zero help and accepted that I was being punished for du's process issues, I was told the turnaround time for fixing such an issue is 24 - 48 hours!!! How can this help a visitor who is Dubai for just a few days. du is stealing from its customers. My documents are all in order and I travel extensively around the world and several times a year to Dubai. I've never had such a problem with Etisalat so visotrs please don't waste your time and money with du. du is stealing form its customers and will go unpunished but it's ok to punish the victim. Oppression at its best!
Helpful (0)
|Replies (0)AC
Ahmed C
1 reviews | Active since Jan 2020
30 Apr 2015, 08:54
Visitors to UAE: don't buy Du
I travelled to Dubai for a few days and on landing I visited the du shop at Abu Dhabi international T3 Skypark 4. There was no Etisalat shop (which I have used in the past with no problem) so I went to du. After paying around AED235 for a SIM and data access for my mifi device I was able to connect. At the shop I wa requested to provide my passport and visa which I provided and copies of which were taken. 2 days later I was disconnected. On contacting du customer service, Joshua Jothi, who was of zero help and accepted that I was being punished for du's process issues, I was told the turnaround time for fixing such an issue is 24 - 48 hours!!! How can this help a visitor who is Dubai for just a few days. du is stealing from its customers. My documents are all in order and I travel extensively around the world and several times a year to Dubai. I've never had such a problem with Etisalat so visotrs please don't waste your time and money with du. du is stealing form its customers and will go unpunished but it's ok to punish the victim. Oppression at its best!
0
Replies (0)