Bad customer service DuToitskloof Winery

Seven boxes in a row of their red blend had the bag in the box the wrong way around. I complained to the winery and was told that they would look into the problem. Later I bought 2 more boxes and when layed down to fit in my fridge the packet inside the boxes leaked out half the wine. This time I was told by the winery not to lay the boxes down and to send them photos of the soggy boxes. The third time was the last straw. I was pouring wine whilst holding the handle as I have always done and the handles came loose on two different boxes breaking the glasses. This time my email was totally ignored.