Sadly inconsistent service

Before I rant I would like to state that a year ago I posted a compliment for this company on this site. Due to the fact that we used to drink large quantities of their wine we were more prone to have quality issues. Their stock rotation is not 100% & from time to time we had box wine that was past it's best date. The boxes are labelled on packing date so it is difficult for the consumer to guage whether they are still okay. The complaint was handled highly unprofessionally & we were copied in on internal emails which inferred that we were complaining to get free wine. Sadly, despite an apology from the CEO, the parties involved never apologised & 4 months later the wine is still unreplaced. As a result they have lost a loyal customer & we no longer buy their wine