Extremely poor service and especially communication

On 7 September 2020, I submitted my Dell laptop (under warranty) to Incredible Connection in Rosebank Mall as it had a 'failed hard drive' and a low battery. IC sent it to Dualzone Information Technology in Centurion for it to be repaired. They collected the laptop from IC, Rosebank on the 8th or 9th of September. It was supposed to take 2 weeks to repair it. On 14 September, I contacted IC to find out the status of the repair, i.e., did Dualzone have the required parts or did they have to order them. And, based on this when did they expect to do the repair. On this occasion, and on several others, the response provided by Dualzone was: "It's still with the technicial". Well that was obvious. If their communication was better, we would have been told when they ordered the parts, when they expected to get them, when they would do the repair and when I could expect it back. At the end of the 2nd week, we were told that they did have the hard drive, but not the battery. I eventually spoke to the manager at IC, Rosebank and asked him to please facilitate the return of my laptop and he apparently spoke to the IC Regional Manager and thereafter the work was done quickly and I finally received the repaired laptop back late on September 30th. New hard disk and battery BUT my CD-Rom drive, which had worked PERFECTLY, now totally inoperable. The only way that this could be repaired was to send the laptop back to Dualzone, even though if IC had obtained an CD-Rom from Dualzone, the technician at IC Rosebank was quite qualified to change. I was NOT prepared to be without my laptop for a further three weeks. Totally unacceptable service.