Terrible Service - They don't care...

Terrible customer service. I handed in my laptop, a week later they haven;t even added it to their system, took them days to assess a simple issue, asked for my approval to fix it - didn't get a response to this, only to call again a week later to find out they are still waiting for parts. Communication is key, if you want to be kept in the loop and want good service - don't use Dualzone