False advertising and bad customer service

Ordered a black raincoat with leopard print lining from the website when it arrived no leopard lining but horrible back and white blocks. Reported it immediately and package was collected for refund as they admitted that the print I wanted was no longer available and that they still needed to update their website with the new lining. When I enquired about my refund was told that the courier fee would not be refunded to me as I changed my mind ???? What nonsense their pictures total false advertising on their website. What a bad shopping experience.