Poor service

On the 2 December 2020 I ordered and paid for a Thule backpack from Due South Escape. On 6 December they notified me that my order is being cancelled due to no stock at warehouse or any other store. I immediately went online and saw the item I ordered is still in stock. I searched for stock at stores and also found there to be in stock. I have even phoned the store and they confirmed their stock of the Thule backpack. I send through screenshots of my proof of the stocked and asked them not to cancel since the item is available. On 14 December I received an email saying thank you for the response, but we are continuing with the cancellation and refund. That same day they removed the item drom their website.

Firstly to wait almost 10 days before receiving a response is pathetic to say the least. Then secondly the way this was handled will lead to me never conducting or recommending business with Due South Escape again.